ServiceNow/Helpdesk Support Specialist
Job Category: Information Technology
Time Type: Part time
Minimum Clearance Required to Start: Secret
Employee Type: Part-Time On-Call
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
CACI is seeking a Help Desk Specialist at Aberdeen Proving Ground, Maryland to provide support to our Army customer.
What You'll Get to Do:
Serve as subject matter expert, possessing in-depth knowledge of Help Desk support
Travel to customer sites (Washington Metro Area (WMA)) to provide onsite troubleshooting support
Create new customer accounts
Provide daily access/account verification and troubleshooting assistance
Respond to and diagnose problems through discussion with users
Ensure a timely process through which problems are controlled - includes problem recognition, research, isolation, resolution, and follow-up steps
Interact directly with government customers; respond to telephone calls, email, and personnel requests for technical support
Document, track, and monitor end user issues to ensure a timely resolution
Provide second tier support to end users for either PC, server, or mainframe applications or hardware
Interact with other departments such as network services, software systems engineering, and/or applications development to restore end user service and/or identify and correct core problem
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Train government users how to use the system
You'll Bring These Qualifications:
US Citizenship is required to obtain a DoD Secret clearance
4+ years of experience din Installation
Strong experience with ServiceNow
These Qualifications Would be Nice to Have:
Experience working in a DoD Contracting Environment
Experience with supporting a DoD or IC Customer
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .
The proposed salary range for this position is:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
