The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team supporting the Aspen Dental brand as an Aspen Consult Technique Coach.
The Aspen Consult Technique (ACT) Coach will be responsible for the ongoing development, coaching, and motivation of Office Managers and Operations Leaders as it relates to the consult process and sales throughout their designated territory. This individual will work closely with their aligned Regional Manager and Territory Director to identify locations and topics of focus, implement targeted coaching to address areas of opportunity, and drive sales performance across Aspen's core service lines. Additionally, the ACT coach will drive performance by supporting and partnering with clinicians throughout the network, coaching on patient education, treatment plan presentation, and other topics of strategic value.
ACT coaches are responsible for coaching and modeling successful sales techniques through compelling interactions that result in maximizing Operations Manager and Operations Leader effectiveness and driving treatment plan acceptance, treatment plan value, and a positive patient experience in their designated territory.
Essential Responsibilities
Develops Operations Managers/Leaders by orienting to sales process, building coaching plans, providing strategic resources and assistance, and conducting effective in-field visits.
Determines coaching needs by monitoring KPIs, traveling in-territory, observing consults, and conferring with Regional Manager and Territory Director as a strategic partner.
Delivers targeted coaching to doctors and OMs designed to drive results and address specific areas of opportunity for individual personnel within territory.
Reviews recorded consults weekly and provides formal feedback to Doctors and OMs.
Iterates on approach and technique and shares best practices with peers to grow holistic program effectiveness.
Develops personal skill set by completing training and continuing education as needed.
Requirements/Qualifications
Bachelor's degree preferred
5+ years of previous sales or training experience, preferably in dental industry
Ability to influence performance without a direct reporting relationship
Ability and willingness to travel up to 80%
Ability to demonstrate and teach sales process, deliver targeted and pertinent coaching
Aptitude for training, performance management, giving feedback, and motivating others
Base salary range: $65-90k (DOE) with additional monthly bonus opportunity
Travel expectation is within given region, overnight or outside travel up to 20%
