Job Summary:
MANAGER, GLOBAL FRAUD STRATEGY
Location: Los Angeles, United States
Division: Ticketmaster US
Line Manager: Director, Fraud Prevention
Contract Terms: Permanent, 40 hours per week
THE TEAM
Do you have a passion for working on critical initiatives to combat fraud in an environment that allows for creativity and has room for growth? At Ticketmaster, we utilize a variety of advanced tools and manage enormous amounts of data on a daily basis. Are you a strong believer in using data and technology to drive the best payment fraud and abuse decisions? If so, read on...
THE JOB
We are looking for an individual with a solid foundation in online payment fraud. Someone with the desire to understand the incentives of fraudsters, the hunger to outsmart them, the creativity to think like them and the ability to use new and existing tools to halt them. Your primary responsibilities will be analyzing and using data to drive crucial business decisions with regards to payment fraud. You will play a strategic leadership role on investigation, analysis, monitoring and management of risk for global activity across various platforms.
WHAT YOU WILL BE DOING
Lead experienced Fraud & Operations Analysts specializing in payments, fraud and risk. Partner on strategic planning for fraud and chargebacks
Work with external clients and engineering teams to define a roadmap that enables successful payment processing while protecting revenue against fraud
Develop and plan advanced analytics initiatives to transform large volumes of data into actionable information needed by senior leadership to answer critical questions
Support cross functional initiatives to drive actions as a result of business insights
Manage key fraud detection tools and rules engines by reviewing, analyzing and evaluating performance
Determine viability of new business opportunities through rigorous quantitative analysis (new fraud tools, vendors, etc.)
Research and remain current with industry fraud trends recommending preventative measures as necessary
Perform internal, ad hoc analysis of key strategic initiatives for fraud prevention and mitigation efforts
Develop and coach junior analysts
Assist with company-wide reporting to senior executives both on an ad hoc and regular basis (including monthly business reviews, weekly performance metrics, and annual budgeting/strategic planning process)
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
5+ years of ecommerce and fraud management experience preferred
Strong leadership and issue resolution skills
Skilled in Excel and comfort with large data sets and modeling
Strong PowerPoint skills, given the variety of audiences supported
Outstanding communication, attention to detail and organizational skills
Extraordinary team player and ability to thrive in a fast paced, high growth, entrepreneurial environment where quality, innovation, speed of decision making, and execution are critical to organizational success
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Fraud Strategy Expert: deep experience in ecommerce fraud with the critical ability to connect the dots and turn insights into business building ideas
Persuasive Storyteller: You will be working on fraud strategy that will be presented to Ticketmaster leaders across all functions. Translating and simplifying data into true insights that will drive business strategy and change third party behavior is essential
Cross-functional Team Player: This is a cross-functional role in which you'll work with the Fraud Review, Chargebacks, Product, and Development teams (among others) to help prioritize the fraud projects that will have the biggest impact for eCommerce Fraud Management
Tech Enthusiast: A proud division of Live Nation Entertainment, Ticketmaster is an ecommerce tech company that plays an important role to power the systems that connect fans with the artists, teams, and live events they love
Relentlessly Determined: Your drive to finish a task stays strong from beginning to end, whether it takes a few minutes, or a few days
- Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.-
TICKETMASTER VALUES
Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion... delivering world class experiences - Fan First.
