Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
Summary:
The Customer Experience mission is to drive customer obsession across our teams and programs to deliver outstanding customer experiences, engagement, loyalty, retention, and profitability. The Customer Journey & Personalization team specifically works to elevate and amplify optimized customer journeys, set enterprise personalization strategy, and enable powerful customer-led programs.
This role will report to the Sr. Manager of Customer Journey and Experience and will further Petco's vision and multi-year roadmap that delivers new and optimized Personalization and Customer Experience strategies. The Sr. UX/CX Designer will foster innovative ideas and strategies, working in a fast-paced environment with senior leadership and cross-functional teams. This critical role will cooperate with Research, Business, Product, and Engineering in developing a comprehensive customer lifecycle vision and strategy that drives customer acquisition, retention, and loyalty across Petco's businesses.
Responsibilities
Analyze customer problems and design measurable solutions that impact our customers and business.
Develop and conceptualize customer journeys across channels (including but not limited to mobile, web, and in-store), identifying opportunities and pain points to create optimal experiences.
Drive design solutions based on user needs, business goals, and technical constraints for each project.
Utilize design frameworks such as Design Thinking and apply Human-Centered Design and Design Thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables.
Coordinate with product managers, engineers, and functional business stakeholders to define initiatives and build consensus around design requirements for new or enhanced experiences.
Meet and deliver on product and customer experience roadmap timelines while working in an Agile environment that follows Scrum or Kanban methodologies.
Deliver end-to-end UX/UI design process and deliverables from user flows through wireframes/prototypes to consumer-facing page layouts/designs and interaction behaviors.
Develop and maintain detailed user-interface and interaction specifications.
Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval.
Synthesize customer and industry research to improve customer experiences and identify best practices.
Present persuasively to clearly articulate design rationale, using data to support decisions.
Qualifications:
Design related degree or equivalent experience as part of a multidisciplinary team.
5-8 Years of UX/UI, product design or equivalent experience.
Proficient in visual and interaction design, regularly creating prototypes to test and iterate complex interactions and experiences.
Well-rounded UX and interaction design skills using Figma, Sketch, or Adobe XD/CC InVision
Proven experience and knowledge on implementation and facilitation of the overall design process, using a variety of methodologies like: Process Mapping, User Journey Mapping, User Story Mapping, Wireframing, UI prototyping, User Testing, etc.
Knowledge and experience with data driven decision making and using data to drive design decisions.
Experience collaborating with business & development teams through product lifecycle.
Experience planning and conducting user research and user testing sessions including moderator guides to generate artifacts from synthesis.
Experiences designing omnichannel customer experiences.
Familiarity with responsive design and front-end development.
An excellent portfolio showcasing user experience, information architecture design, visual design and UI work with a strong design sensibility and excellent, user-centric storytelling.
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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
$93,000.00 - $139,500.00
/ year
Exact rate of pay will be based on position, location, and experience level. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
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