Overview
Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?
Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!
This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.
Responsibilities
The American Heart Association (AHA) has an excellent opportunity for a Region Business Operations Director located anywhere in our Eastern States region. The position is currently posted in Glen Allen, VA, however the location is flexible .
Primary duties of the Region Business Operations Director include consulting, training and coaching on the various software systems and tools used in the field for fundraising events, overseeing the external mass communications with donors and potential donors in the region, updating fundraising event websites, coordinating technical needs and financial processing equipment for in-person events, guiding staff on pre- and post-event event management systems (EMS) tasks, executing virtual event productions and collaborating with colleagues and departments on a variety of other important tasks that advance our mission.
Key Details
This is either an office or home-based position which will require occasional travel to events and meetings including overnight travel within the Eastern States region (COVID-19 restrictions permitting). Strong reliable home internet is a requirement if home-based.
Must be willing to work outside of standard hours as needed, including occasional weekends in support of events
Primary responsibilities include (but are not limited to):
Oversee, coordinate, and handle the external mass communications with region donors and potential donors to encourage participants to join event campaigns and fundraise towards the mission of the American Heart Association (AHA).
Consult and train local staff on event requirements and work with national partners to develop technology solutions applicable to the situation.
Act as the liaison between local Eastern States markets and national event technology professionals to recommend software improvements, test new enhancements and communicate actual event experiences in the field to discuss or resolve with software vendors.
Work one-on-one with local field staff to review the EMS set-ups (auction, ticket packages, QR codes), compliance with communication and branding standards etc. to ensure events are ready for the public. Train staff as needed to be successful with events.
Obtain internet information from venues to verify it meets AHA requirements and ensure it has been tested pre-event.
Arrange for processing equipment needs at events (computers, printers, credit card equipment etc.)
Coach staff on tasks needing completion on a timeline related to events (attendee information, seating charts, auction bidder numbers, auction packages, receipting, transmitting credit card information for processing etc.)
Coordinate on-line bidding functionality for events.
Help in the planning and execution of a variety of events including virtual Event Production (Zoom webinars, Bizzabo, Event.Gives, Streamyard)
Attending in-person events to help with set up, execution and tear down (COVID 19 restrictions permitting)
Maintaining a high level of service by responding to customer inquiries both internally and externally in a knowledgeable and timely manner
Performing other duties as the need arises to support services provided by the Business Operations department
Preparing presentations, instructions, correspondence, and documentation in a timely manner
Working independently and within a team on special nonrecurring and ongoing projects
Qualifications
Want to help get your resume to the top? Take a look at the experience we require:
High School Diploma or equivalent. College degree or technical school preferred.
Three (3) years of experience using event management systems or the equivalent
Proficient skills in Microsoft Office 2010 including Word, Excel, PowerPoint, and Outlook
Required Skills:
Proficient in using web conferencing software (Zoom, Microsoft Teams, etc.)
Exceptional skills in PowerPoint, Word, and Excel (Advanced knowledge and skill with these programs is preferred. These skills are subject to testing.)
Digital event production experience
Technical and problem-solving proficiency
Excellent verbal and written communication
Strong collaboration skills
Ability to handle multiple projects simultaneously
Ability to work with cross-functional teams
Strong time management skills
Excellent attention to detail
Ability to lift 25 pounds
Preferred Skills & Experience:
Nonprofit experience
Project management experience
Design skills, preferably in Canva or similar design tools
Knowledge of HTML and email marketing basics
Proficient in Microsoft SharePoint system and Microsoft Teams
Proven ability to respond quickly to changing ideas, responsibilities, expectations, strategies, and other processes at work
Compensation & Benefits
Employees scheduled to work at least 20 hours per week are eligible to participate in the medical, dental, and vision plans the first of the month following 30 days of service. AHA subsidizes the medical and dental cost to ensure benefits are affordable. Eligible dependents under AHA's group benefit plans include legal spouse, domestic partner, children under the age of 26 or who are disabled. AHA offers additional benefits like an EAP, telehealth benefit for general medical and behavioral health, flexible spending accounts, life insurance, and disability.
Retirement Plans: AHA retirement plans offer employees a way to start saving after their first paycheck. The retirement plans provide employer contributions after two years of service. If you have previous 501(c)(3) non-profit experience, within the last 5 years, at a national health agency, an institution of higher learning or a medical institution, that experience may count towards the two-year waiting period. Employees are 100% vested in employee and employer contributions.
Paid Days Off: Regular full-time and part-time employees earn Paid Time Off (PTO) based on years of service. PTO begins accruing on date of hire. Full time employees receive one paid Community Service time off day per year and are encouraged to participate in projects, programs and organizations which contribute to the health and vitality of their communities. AHA also offers 12 paid holidays per year.
Leaves of Absence: AHA offers both Short Term and Long-Term Disability benefits which replace earnings if you are unable to work due to a non-work-related illness or injury. Employees are eligible for Short Term Disability after 90 days of service and are eligible for Long Term Disability after being disabled for 90 days or more. Eligible employees can take up to 12 weeks off of work for a qualified leave of absence under the Family Medical Leave Act (FMLA), intermittent FMLA leaves and leave as an accommodation under the Americans with Disabilities Act as Amended (ADAAA).
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE/Protected Veterans/Persons with Disabilities
Location US-VA-Glen Allen
Posted Date 1 day ago (8/10/2022 11:07 AM)
Requisition ID 2021-6915
Job Category Administrative Support
Additional Locations US-VA-Richmond
Position Type Full Time
Location: VA-Richmond
