Overview
Responsibilities
The Service Consultant will be responsible for a broad range of administrative and sales support duties associated with supporting field sales representatives within Contract Sales that includes but not limited to maintaining customer satisfaction by resolving customer issues, inventory/replenishment, attending vendor events, order entry, customer training and troubleshooting customer service requests from clients.
- Respond to account service needs which cannot be resolved over the telephone and do not constitute the core selling responsibilities of the Field Sales rep.
- Resolve issues to the customer's satisfaction through experience and utilization of available resources
- Customer Training
- Assist Field Sales rep. in providing initial and ongoing account support, including: distribute catalogs and requisition forms, provide end-user catalog training, develop invoices when necessary, inventory and coordinate the replenishment of Contract Sales catalogs and appropriate marketing materials at the customer location
- Attending vendor events
- Generate reports, account maintenance, order tracking. Research on back orders, missing orders, and discontinued products
Qualifications
- College degree or equivalent related work experience
- Minimum of 3 years Customer Service, Sales Support experience and or Business Administration
Other Information
- Computer literate, strong proficiency in MS Word, Power Point, Excel
- SFDC, Microsoft Office Applications
- Ability to multitask
- Ability to adapt to change in a fast growing and complex sales environment
- Self-starter
- Detail oriented
- Conscientious
- English, Bilingual, helpful
Pay, Benefits & Work Schedule
The Company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
The Company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Fair Chance Ordinance
We will consider for employment qualified applicants with arrest and conviction records per City & County of San Francisco Fair Chance Ordinance
REQNUMBER: 63065
