The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain an understanding of their business, identify their business challenges, and develop solutions that meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment, and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customers' technical inquiries.
SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. SE's will maintain specialist/subject matter expert (SME) level knowledge of the Value-Added Solutions they support, consult with customers, SEs, and Sales teams to drive value-added solutions opportunities, obtain and/or maintain product-specific certifications as required, understand and present product roadmaps as needed, assist with post-sale support/escalations as engaged by SETC, maintain a high-level understanding of T-Mobile wireless network and related key technologies, and maintain High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.
As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.
What you'll do in your role.
Pre-sales Activities (including, but not limited to) provide RFP technical input, strategize with sales team to improve Regional/National sales, participate in account reviews with customers, own customer technical relationships, understanding nuances, and drivers, design and architect services and solutions, uncover opportunities and recommend solutions, partners with the product team on future development, ability to review and demonstrate product roadmap to customers and sales team, engaged for Executive Briefing Center presentations
Technical Focus (including, but not limited to)- maintaining technical knowledge by attending training in assigned areas, maintaining adequate level industry expertise, pursue industry certification appropriate to the role, and consultant level knowledge in at least two specialized value-added solutions
Post-sales Activities (including, but not limited to) - ensure a positive customer experience, assist with high-level support and troubleshooting, open tickets and engage appropriate support resources, assist with post-sale support/escalations as engaged by STEC, and work with Marketing/Product to roll out new products
Additional duties/projects as assigned by management
Also responsible for other Duties/Projects as assigned by business management as needed.
The experience you'll bring.
Bachelors Degree - STEM
4-7 years' experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment, technical leadership and project management, and providing strategic direction in a leadership role
Ability to create and deliver presentations
Excellent oral and written communications
Strong interpersonal skills
Proficiency with business application software
Experience with sales methodologies
Project/Program Management
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 193439BR
Department: Business Sales
Travel Required: Yes
