ServiceNow Administrator
REQ ID: 60572
LOCATION:
Bellevue, WA, US, 98008-2008
No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances.
Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door.
We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODnessR. Come be part of it.
Summary
The ServiceNow Administrator will perform configuration, development, support, and maintenance of the ServiceNow application. They will work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on service management, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.
They will design, develop, build, and customize applications and provide support responsibilities to end-users of the software. They will administer the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency. They will work closely with other IT specialists to ensure that workflow solutions are implemented uniformly across a network.
The Service Now Administrator must have a passion for the platform, think like an -owner-, operate as a problem solver, and work within a technology team delivering high-quality solutions through individual contribution and team collaboration.
Key Responsibilities
Help drive cross-functional technology for delivering projects on the ServiceNow platform to meet critical technology and business requirements.
Design and support the ServiceNow platform services, including workflows, ITSM, Workspace (Incident, Problem, Request, Change) processes, Knowledge (KBs), CMDB, Virtual Agents, and related integrations.
Strong conceptual understanding of table design in ServiceNow.
Excellent knowledge of platform components including User Management, system management etc.
Serves as a subject matter expert (SME) on ServiceNow and related services/capabilities.
Provides tier 2 production operation support.
Serves as an escalation point for production and/or system issues and acts as lead liaison with various partner Technical Support organizations to resolve outstanding issues.
Review and identify performance and security issues or concerns.
Investigate and advise on new features released by ServiceNow and what impact they could have on current processes.
Help drive automation to replace manual operations.
Be instrumental in the development and implementation of ITSM processes, governance models, metrics, measurements, and integration of processes.
Follows the enterprise change management process to deploy fully tested and documented solutions.
Provides systems capacity planning, uptime, and performance metrics.
Executes actions necessary to achieve and maintain optimum systems configuration and compliance.
Basic Qualifications
Minimum three (3) years of experience administrating ServiceNow (or other similar platforms).
Working proficiency in JavaScript, PowerShell, AngularJS preferred.
Experience working with the enterprise service management ITIL processes (Service, Incidents, Changes, Configuration items).
Superb communication (verbal and written), interpersonal, organizational, and presentation skills.
Experience with the installation and maintenance of systems and software in SaaS environments.
Experience with general SaaS platforms/technologies such as Azure AD, SuccessFactors, etc.
Ability to recognize, analyze, and effectively troubleshoot technical problems in a timely and organized manner using industry best practices/procedures and critical thinking skillsets.
Ability to communicate to non-technical and technical resources
Exposure to regulatory and compliance processes and requirements, such as PCI or SOX.
Ability to multi-task in a fast-paced environment.
Self-motivation and goal orientation; must be resourceful and able to take initiative in a dynamic environment.
Ability to learn and understand the functional and technical elements of MOD's technology solutions.
Able to demonstrate strong professional customer service skills and focus.
Physical Requirements
Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.
Want to help us spread MODnessTM? Apply today!
MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.
PERKS
50% off your meals at MOD
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Apply now
