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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Evaluate, underwrite and contract requests using tools like cash flow coverage for larger retail loan applications for credit approval consideration and facilitate the service necessary to generate and maintain service level requirements of Sheffield. Assist dealers in all aspects of financing procedures, policies and options within the risk guidelines of Sheffield and TRUIST. Effectively exhibit perfect client experience (PCE) behavior during outbound and inbound calls with external dealer/customer clients. Act as a floor leader by taking escalated dealer calls and support the other loan processors, as needed, on larger or marginal loan request and other dealer request. Work special queues as defined by Sheffield.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Process and decision credit applications to include the larger dollar request and assess risk of applicants consistent with Sheffield Loan Processing policies. Underwrite consistent with fraud processes, applying override rules and adjudicating the correct promotions for the original equipment manufacturer (OEM) and approving credit under the correct advance rates.
Make sure all loan application, customer, dealer and collateral information is logged into loan origination system correctly and accurately.
Make credit decision within Sheffield service level agreement (SLA) time range of receipt of application and receipt of all pertinent information, as requested.
Field and service dealer/customer client questions relating to underwriting, operational or procedural details; including promotional offerings, policies, incentives, lien perfection and other general information.
Provide various direct mailings of current programs to dealers, as needed, in an effort to develop relationships.
Maximize dealer relationships and sales initiatives through tele-consulting, visiting dealer meetings and open houses.
Maintain working knowledge of the products that Sheffield finances and knowledge of manufacturer's suggested retail prices (MSRPs).
Review loan applications for co-approval for lenders with lower loan authority, to include handling a queue based on larger loan request.
Assist in the development, implementation and execution of new policies and procedures and processes related to loan processing.
Assist management and other departments, on an as needed basis, with periodic operational, credit research, regulatory, fraud research and other project initiatives which do not violate separation of duties principles.
Represent Sheffield at various trade shows, dealer open houses and dealer meetings.
Take escalated calls from dealers to support other lenders.
Assist with day-to-day training of new staff members or training in support of new initiatives.
Assist in the handling of special queues, as outlined by management.
Maintain a larger loan authority and as a result, underwrite the larger and more complicated loan request.
Assist in managing fraud and mitigating Bank Secrecy Act/Anti-Money Laundering (BSA/AML) risk by following approved policies.
Follow underwriting and scorecard processes to include properly documenting accounts, using the correct mitigating factors when adjudicating credit.
Correctly calculate long-term value (LTV) and advance rates under OEM approved guidelines. Lead fraud meeting and scribe for Credit working groups.
Assist with the development of Gold Track Express (GTE), robotics for underwriting and other enhancement initiatives.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent
Five years of retail finance experience, particularly related to underwriting loans for a dealer network
Strong decision making and organizational skills
Strong verbal, analytical and written communication skills
Strong customer service skills, both to internal and external clients
Demonstrated problem-solving skills
Ability to work effectively in a fast-paced environment
Ability to understand larger loan request and underwrite the request in a timely fashion
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
Bachelor's degree
Advanced computer skills
Strong underwriting skills
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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