Title: LAUNDRY ATTENDANT SUPERVISOR (RFT/ Navy Gateway Inns & Suites) Location: United States-Hawaii-Pearl Harbor Job Number: 220001F1 Job Summary: The purpose of this position is to supervise directly or through subordinate leaders over the work of Laundry Attendants in providing laundry services for the lodging program. The work requires primarily physical efforts in connection with job duties and responsibilities and abilities that involve little or no specialized skills. Duties and Responsibilities: Ensures security and privacy of all guests are maintained at all times. Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provide information about local attractions. Provide assistance in handling customer complaints involving management as necessary. Provides supervision guidance and training to at least five 5 laundry workers. Approves and disapproves leave ensuring that schedules are set to ensure all program requirements are met. Advises and counsels subordinates on improving performance. Evaluates performance recommends awards andor correctivedisciplinary actions. Interview and recommend applicants for selection or promotion. Conducts training on proper work methods and safety procedures. Fully implements all safety fire prevention MSDS and environmentalindustrial hygiene requirements. Assures safety and standard operating procedures are observed. Investigates and prepares reports for staff mishapsaccidents. Forwards completed package to the immediate supervisor in a timely manner. Handles staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult andor unusual situations to management. Ensures that EEO concepts are applied and that an appropriate work environment is maintained. Inventories laundry to determine billing where applicable and detect missing inventory. Writes invoices keeps inventory records damages and issues requests for replacement. Maintain daily documentation of quality control in logbook. Maintains a log of all work performed on a daily basis. Determines and places order for cleaning supplies materials or equipment that will be needed by the laundry staff and ensures items are available when required. Ensures equipment is properly maintained stored and accounted for. Performs a monthlyquarterly inventory as required. The incumbent is responsible for the security of all items in the storeroom andor assigned areas. Sorts washes and dries laundry in accordance with established instructions as needed. Operates commercial washers dryers and irons paying special attention to detail while working with the laundry to prevent staining overbleaching andor over starching. Maintains the laundry facility. Coordinates with Maintenance Manager for minor maintenance to laundry equipment. Cleans filters equipment and notifies Housekeeping Manager of any malfunctions. Cleans all laundry equipment daily. Perform all other related duties assigned. Qualifications: GENERAL EXPERIENCE: One year experience as a laundry worker or a similar position in the hotel industry or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment. SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of high school education may be substituted for 6 months of experience up to a High School Diploma or GED for 12 months of experience. SPECIALIZED EXPERIENCE: One year of previous experience in performance of laundry duties and a general knowledge of processes, chemicals, and equipment associated with laundry services. Including basic math and reading skills. Note: PHYSICAL REQUIREMENTS: This position is required to do considerable standing, bending, walking, pushing, pulling, and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. WORK ENVIRONMENT: Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation; however, it is not unlikely that conditions may be very hot due to heat from the dryers and presses.
