Business Control Manager
Phoenix, Arizona;Fort Worth, Texas
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Responsibilities:
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Skills:
Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance
Line of Business Job Description:
About this Team:
Consumer AML Operations (CAML Ops) provides anti-money laundering (AML) and Bank Secrecy Act (BSA) operational support for Consumer and Small Business (C&SB) with some services extending across multiple lines of business. Functions are supported to ensure the appropriate completion of critical customer due diligence for AML processes including customer data repair, centralized Refresh of customer due diligence data elements, exiting of customer relationships due to AML reasons, regulatory reporting of cash received in the U.S. including cash aggregation and currency transaction reporting exemption records as required by the BSA.
Position Summary
The Senior Business Control Specialist will provide oversight and support in executing internal control discipline and operational excellence for the Currency Reporting Unit within the Consumer AML Operations (CAML Ops) Line of Business. Prepares documentation for the tracking, monitoring, and escalation of risk related issues to management and acts as an ambassador of the risk culture. Performs validation activities to ensure processes are adequate, effective, and meet control standards. Provides governance over key controls and status of mitigation and action plans.
Focus is on long-term transformational goals in the area of control monitoring for business processes. Responsible for the support of breakthrough enhancements for business process control monitoring and reporting, regulatory risk, quality assurance integration/synergies, and continuous process improvements. Engages and works closely with production management. Influences across organizational lines to drive consistency, remove road blocks and take action on key priorities, regulatory requirements, and process improvements. Displays a risk minded approach to all initiatives. Provides risk guidance and Subject Matter Expertise.
Responsibilities:
Oversees the design and effectiveness of the risk and control environment to support Consumer AML Operations and ensure adherence to enterprise-wide standards.
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Develops and manages strong relationships with the CAML Ops Process Owners, C&SB AML, GFC/GC&OR and control partners, ensuring partnership on exams, inquiries, and other regulatory matters.
Continuously assesses and enhances the Business Controls coverage model and processes, improving the quality and execution of routines, and identifying new approaches to improve effectiveness and efficiencies.
Identifies, assesses, and communicates emerging issues, themes and trends based on various information gathering methodologies and sources.
Requirements:
2-5 years of business controls, audit, risk support and/or AML experience
Ability to engage key partners and stakeholders across multiple LOBs and influence their commitment to risk governance and oversight
Strong capability to use inductive and deductive logic to -follow a risk trail- and determine impact, potential outcomes, urgency
Can connect well (efficiently, and on point) with people in multiple levels in a very fast paced and challenging landscape
Superior verbal and written communications skills, including the ability to synthesize complex information to distill and deliver a concise, salient message suitable to any audience from LOB employees to senior executives and auditors.
Execution-oriented and results-focused self-starter able to work independently
Strong organizational ability, project management skills, and delegation capability
Extremely detail oriented to ensure quality and accurate work performance
Keen judgment balancing business strategy with rigorous risk management controls
A pragmatic and flexible attitude towards problem solving, and a consultative working style
Other Qualifications:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Working knowledge of regulatory landscape
Working knowledge of core Banking concepts
Certified Anti-Money Laundering Specialist (CAMS) Certification
Shift:
1st shift (United States of America)
Hours Per Week:
40
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