Requisition ID: 662862
Position: Full-Time
Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)
There's more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we're reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what's best, not more of the same. And if what's best hasn't been done yet, it's our exceptional and passionate employees driving this change. But, our passion for vision isn't just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world's vision crisis.
Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear. In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands. Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.
If you're passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America's fastest growing vision benefits company.
GENERAL FUNCTION
The Sr Manager is responsible for building and managing relationships with Key Account provider groups. Key Accounts are defined as large provider groups (20+ locations) managed under a singular corporate relationship. This role will be responsible for Key Accounts by collaborating both internally and externally to ensure relationships are strengthened; ensuring resolution of critical, high volume issues; executing business reviews as needed; supporting ecosystem-level assessments and diagnostics. The Sr Manager will be tasked with executing strategies to improve Key Account relationships and maximizing overall value across the EssilorLuxottica ecosystem.
MAJOR DUTIES AND RESPONSIBILITIES
Serve as day-to-day contact with Key Account provider groups with a focus on issue resolution and relationship development
Understand ecosytem-level strategy and opportunities on each Key Account to drive appropriate prioritization and relationship management approach across provider groups
Lead regular ongoing touchbases with Key Accounts to ensure satisfaction and review/resolve escalated issues
Proactively connect with internal cross-functional teams to identify issues before Key Accounts escalate
Partner internally to develop appropriate communications for Key Accounts around critical changes, system updates, etc. to ensure ongoing awareness and accountability
Participate in cross-functional meetings as needed to drive issue resolution
Develop and present timely business reviews, per contractual requirements, to Key Accounts
Effectively summarize highly escalated issues and present recommendations to senior leadership for final decision/escalation/prioritization.
Partner on diagnostic and assesssment of Key Accounts in support of Network Steering Committee
Support contract development for Key Accounts
Understand and ensure compliance with legislative changes as they apply to provider relationship management, contracts and and processes
Deliver complete and timely communication and KPI reporting on Key Account relationship/issue status to management
BASIC QUALIFICATIONS
Bachelor's Degree
8+ years business experience, preferably in provider relations, or sales/account management
Ability to work independently and set agenda for area of responsibility including prioritization of work, scheduling, tasks and projects
Ability to work constructively under pressure and think analytically in regards to operations and administrative processes
Ability to efficiently and effectively manage the details of numerous customers simultaneously and properly set expectations with customers and follows-through on execution to completion
Excellent verbal and written communication skills, customer service skills, and ability to maintain composure and professionalism in stressful situations
Strong proficiency in Microsoft Excel and Powerpoint
PREFERRED QUALIFICATIONS
MBA
Experience within the healthcare or insurance industry and understand of Provider Relations
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
