Title: (NEX LITTLE CREEK) CUSTODIAL WORKER FT (Housekeeping) Navy Gateway Inns & Suites Location: United States-Virginia-Virginia Beach Job Number: 2200014K Job Summary: Incumbents of this position are responsible for managing business based lodging for a mobile defense community. The NGIS program provides services, amenities and accommodations that are similar to those provided by quality commercial hotels. Duties and Responsibilities: Performs varying degrees of in cleaning processes. Demonstrates proficiency related to daily service, checkout, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards. Vacuums, sweeps and mops floors, dusts, polishes, cleans and moves furniture. Removes trash, places in dumpsters and replaces liners. Places proper number of amenities in room to include: consumables, non-consumables, linen, kitchen and bathroom. Removes and replaces bed linen, inspects mattresses and pullout sofas, and moves, re-positions beds upon guest checkout, weekly or at a guests request. . Cleans walls, doors, ceilings, stand-up ceiling fans, light fixtures, exterior of air vents, windows sills, tracks, blinds, and curtains. Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware utensils, cutlery, cups, glasses plates, sinks, counters, ovens ranges, cupboards, drawers and microwaves to include proper programming of its respective clocktime. Ensures dishwashers are clean and in working condition. Cleans vanities mirrors, hardware, cabinets, shelving, toilets, bath tubs, shower stalls, tile and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains. Cleans irons, removes excess water and replaces as necessary; cleans ironing boards and replaces covers as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets. Cleans washers and dryers and ensures machines are operational. Ensures in-room guest directories are clean and organized; TVs are clean and programmed to proper channel and volume alarm clocks are properly programmed with backup battery and in-room phones are clean, properly programmed and in working condition. Cleans common area spaces to include: vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon checkout of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to: defrosting the refrigerator, cleaning windows inside and out, replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas; carpet cleaning, shampoo and/or spot treatment, cleaning walls, woodwork and other such tasks. Counts, sorts, inspects and prepares linen for operational use. Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity. Completes maintenance requests for items broken, defective or in need of replacing. Performs basic routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary. Maintains the cleanliness inventory and organization of housekeeping carts and linen carts. Reports any damages or valuables e.g. large amounts of cash, jewelry or confidential, sensitive information left out in the open by guests to the Supervisor. Reports any activity that appears unsafe, illegal or suspicious to the Supervisor. Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions. Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest. Maintains key control for assigned key and reports any issues immediately to the Supervisor. Performs other related duties as required Qualifications: No experience required. High School graduate or equivalent preferred. Physical requirements: moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment, including the ability to lift up to 45 pounds is required. Note: This position is subject to a favorable National Agency Check NAC. This position is required to attend and complete mandatory training programs to obtain housekeeping certification and recertification. Training is provided in varying environments such as classroom, trainer led, online self-guided courses, virtualled courses, and hands on training. The incumbent is required to obtain a housekeeping certification within 120 days of employment. To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043. Those not fully vaccinated as defined by the CDC as two weeks after a person have received the requisite number of doses of the COVID-19 vaccine approved or authorized for emergency use by the FDA, may be required to adhere to COVID-19 testing protocols
