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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Performs processing of account receivables of all types of payments, payment variances, resolve payment discrepancies/NSF by reaching out to customers for additional information and/or replacement of funds and ensure accuracy of account adjustments and issuance of outgoing payments to customers submitted to the Payment Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Identify, research, post and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility.
Reconcile unidentified payments by contacting customers for payment information.
Post non-sufficient funds (NSF) returns on accounts and for certain returns contact remitter and Agent to obtain good funds.
Process manual check and ACH Origination requests by reviewing and validating proper backup and approvals are included before issuing checks/ACH.
Review for accuracy and post account adjustment transactions submitted from other departments.
Reconcile payment variances and correct account accordingly.
Handle all incoming emails from internal and external customers to resolve account issues and/or misapplication of funds.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent
One year of accounting clerical, general ledger and accounts receivables experience
Strong 10-key data entry and mathematical skills
Attention to detail, ability to multi-task and meet deadlines
Strong verbal and written communication skills needed to interact with internal and external clients
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
Associate's degree
Three years of experience in banking, insurance or related payment processing field
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
