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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
This role requires working a hybrid schedule of 4 days per week in office beginning in October 2024
The Senior Product Manager within the ATM Channel Strategy team will lead Business, Technology and Design priorities to deliver brand-defining product and service experiences. The position requires the ability to formulate strategic priorities, provide direction to production owners, and act as the subject matter expert for the business, technology, and ATM Operations.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Requires strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision.
Understand client needs and validate solutions; formulating sound data-based recommendations.
Provide product owners direction on backlog of Features and User Stories and assist in determining Sprint priorities aligned to larger experience journey priorities and vision with Channel Strategy.
Serve as a channel subject matter expert on the most complex challenges.
Viewed as SME by technology, business and operations partners to define efforts, assist with requirements and assisting in overall project management, risk management and organizational readiness activities.
Perform triage across the enterprise on critical issues, escalating as necessary, and communicating consistently and clearly with all concerned parties.
Serve as escalation point for product owners and development team to answer questions, provide clarifications, and fulfill a quality assurance function, focusing on fitness for use including Client Acceptance Testing coordination, facilitation, execution, defect review and prioritization and signoff.
Provide direction to product owners on the Implementation plan, monitor execution and provide support and guidance as necessary.
Update business ATM leadership on the Epic and Feature delivery schedule including dependencies impacting deliverables, along with recommended solutions.
Partner with product owners to communicate new enhancements and improvements to existing capabilities.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent skills in presentation, facilitation, communication, and negotiation
Articulate, persuasive, and comfortable interacting with all levels of people
8+ years of technology/software product development or software development
Experience with processes and tools supporting Agile methodologies; 5+ years desired
Comfort managing concurrent projects in a fast-based, results-driven environment
Ability to translate strategic plans into tactical daily actions for execution
Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
Expertise using quantitative skills with the ability to link product design and features to strategic objectives while using hard data and metrics to substantiate assumptions and recommendations
Expertise in partnering with multiple groups (IT, Marketing) to define and execute on a road-map
Preferred Qualifications:
8+ years of ATM Channel Experience
8+ years Financial Services Experience
Experience of a variety of ATM vendor solutions and hardware
BA/BS required or equivalently-related professional experience
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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