Description
A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Customer Success Lead to join our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven decision making to missions across the Department, Services, and Combatant Commands.
Role Summary: The Customer Success Lead will establish and continuously drive an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities. Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
Core Responsibilities:
Ensure customers have a seamless, positive experience with the platform and are completely satisfied with the solutions provided.
Collaborate with the PM and Chief Architect/Engineer to recommend and drive system enhancements that lead to better customer outcomes.
Cultivate and manage relationships with stakeholders and customers.
Work across different teams within the organization to align goals, share customer insights, and ensure that the customer's voice is represented in product and service development.
Design, develop, and maintain digital content to improve service delivery and enhance customer understanding and competencies in using high-tech platforms.
Qualifications
Essential Qualifications:
Possess a minimum of an active TS security clearance with SCI eligibility.
Possess a minimum of 5 years of experience as a Customer Success Lead.
Possess a bachelor's degree in a related discipline.
Possess experience conducting Customer Relationship Management (CRM) using at least one commercial CRM capability.
Preferred Qualifications:
Master's degree.
Possess experience analyzing high tech systems, identifying improvements, and advocating for changes that positively affect customer outcomes.
Possess experience in planning and designing communications strategies for a large organization.
Possess experience improving customer success for high tech platforms involving data analytics, AI/ML or decision support systems.
Possess experience in designing and delivering knowledge management documents and customer training courses either in person or online.
Possess experience in using at least one commercial Content Management System (CMS).
Experience supporting organizations or customers through digital modernization, particularly related to cloud, data, DevSecOps, and AI/analytics.
Join SAIC: Be a part of a team that's passionate about the power of AI to transform the public sector.
Apply Now: Interested candidates with a drive for innovation are encouraged to apply. Share your passion, expertise, and leadership by joining our team.
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412514
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
