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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
position is office centric role-will only be offered as level II if internal with current collections experience
JOB SUMMARY
Responsible for following standardized collection and/or recovery procedures for all assigned accounts and exercising good judgement in handling more difficult problem accounts. May include multiple products, systems, delinquency or charged off accounts. Make leadership aware of problem accounts that may result in repossession, foreclosure or charge-off within established time frames.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Consistently meet or exceed performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.
Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.
Assist less experienced teammates with more difficult collection accounts and client calls.
Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.
Utilize established resources for alternative information to reach clients.
Offer/execute payment assistance and settlement programs for clients, demonstrating strong negotiating skills within policy guidelines.
Communicate regularly with leadership on status of problem accounts in accordance with established procedures.
Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduate
Strong computer skills
Achieved and consistently exceeded production goals and performance expectations
One to two years previous collection/recovery experience
Excellent verbal and written communication skills
Strong understanding of systems and products across Default Management
Ability to perform in a fast paced, highly dynamic environment
Preferred Qualifications:
Bachelor's Degree in a business-related field
Previous lending or call center experience
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
