Title: Automotive Customer Service Clerk - Part-Time w/Benefits Location: United States-Florida-Jacksonville Job Number: 2200015U This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! Job Summary : Responsible for various duties such as preparing service work orders handlingstocking merchandise and assisting customers in an Auto Service Center. Duties and Responsibilities: Prepare service work orders for vehicles. Determines estimated cost according to the official price list issues parts and accessories to mechanics. Counsels customers on automotive service needs and resolves patron service questions and complaints. Assigns work orders to appropriate technical associate for action i.e. tirebattery brake electrical work etc.. Receives prepares processes andor verifies a variety of documents such as accounting shipping and receiving transfer COES Retail Price Changes RPCs Bill of Lading BOL chargebacks etc. manually andor through applicable automated systems. Researches and or resolves discrepancies. Coordinates processing of documents with appropriate personnel. Ensures documents are accurate and submitted in a timely manner. Maintains appointment schedules and ensures availability of parts and service technicians at the time of scheduled repair work. May sell automotive parts supplies and accessories. Assists customers and provides product information. Prepares Special Purchase Order Worksheets for automotive parts based on work order requirements and customer special orders. Notifies customer upon receipt of partsaccessories. Compiles and consolidates statistical data received from various sources such as warehousedistribution and NEXCOM associates vendors freight handling companies etc. for the preparation of a number of warehousedistribution reports. Maintains a variety of records logs and files regarding warehousedistribution center andor store backroom function operations. May be required to access multiple computer systemsprograms in the processing of necessary data. Loads and unloads merchandise from delivery vehicles examines merchandise for damage or pilferage. Verifies type and quantity of merchandise received notifies supervisor of discrepancies andor deficiencies. Keeps stockroom area clean and orderly. Assembles merchandise according to requests from main or location automotive retail stores. As required unpacks and stocks counters andor shelves in accordance with established instructions and procedures. May price stamp merchandise as necessary. Participates in conducting periodic inventories. May operate a cash register according to established cash control procedures. Responsible for own cash fund. Completes daily cash reports and ensures proper balance. May train new associates on operation of cash register as well as proper procedure and protocol relative to the Automotive Center. May resolve customer complaints and problems and refers more complicated issuescomplaints to supervisor. May assist in preparing work schedules. Maintains payroll and productivity records as required. Exercises tact good manners and courtesy when serving and assisting customers. Responds to patron inquiries and assists patrons in a prompt and friendly manner. Works under the general supervision of a designated supervisor carrying out assignments with little review during progress of work. Specific instructions are provided on new and unfamilar situations. Completed work is spot checked for adequacy and compliance with existing regulations. Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.
