Job Summary:
THE TEAM
Resale Event Management team is in charge of the platform that makes resale happen! This platform holds a database of events and associated information. The event creation and settings in this platform allows inventory to flow to our points of sale and also our broker tools therefore it is very critical this work happens with utmost care.
THE JOB
A Resale Event Management Specialist provides skills in detailed set up of events with trouble shooting and alert monitoring for changes and updates on multiple online retail sites. This is an exceptional opportunity to gain applied experience in an eCommerce organization. This position is full time and will be based at our Rolling Meadows office, with remote work opportunities available. We require a flexible work schedule which includes evenings and weekends. On-call time is required within a rotating schedule.
WHAT YOU WILL BE DOING
Key Responsibilities:
Apply appropriate settings in our system to activate resale events, making them visible on our retail sites.
Apply links for proper inventory display on multiple resale platforms
Verify event information for inventory listing
Monitor/apply data changes as needed to ensure event integrity and accuracy
Create/adjust artist and venue names as needed
Track multiple events and settings for reporting purposes
Troubleshoot and respond to customer needs
Identify system updates for continued process improvements
Maintain continuous inventory flow through the TMR systems
Provide support coverage through on-call and adjusting work hours
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Requirements and Qualifications:
High School Diploma or equivalent
Strong organizational skills
Ability to manage multiple tasks and interpret complex data
Proven problem-solving skills with attention to detail and follow-up
Must possess excellent verbal and written communication skills
Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
Must have strong computer skills including MS Office and Outlook
Knowledge/Interest in live entertainment events is desired with a focus on sporting events
Flexible schedule, including evenings and weekends is necessary
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Must be comfortable working as a team with cross functional knowledge and support
Must be confident with decision making
COVID-19 vaccination will be required for this position subject to legally valid exemptions.
TICKETMASTER VALUES
Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion... delivering world class experiences - Fan First.
#LI-KC1
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
