Coach, TFB Telesales
What you'll do in your role.
Train and develop a staff of 10 Telesales experts. Ensure team members obtain the appropriate training and support to best apply their skills and knowledge on the job.
Conduct ongoing mentoring/coaching.
Implement key operational initiatives while maintaining high ethical and procedural standards.
Meet or exceed overall sales quota for your assigned team.
Coordinate and run frequent sales meetings and performance updates.
Increase market share and exceed performance targets related to subscribers, revenue and churn
Also responsible for other Duties/Projects as assigned by business management as needed.
The experience you'll bring.
2 - 5 years Telesales/Customer Service/Sales Supervisory Experience
Strong commitment to world class customer service
Superior oral and written communications skills
Superb leadership, coaching, employee relations, and interpersonal skills
A knack for effective time management, organization and prioritizing
Talent for confidently making presentations to groups as well as one-on-one
A proven track record of high-yield sales success
Strong decision making, change management and negotiation skills
Ability to work well and quickly under pressure
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 193423BR
Department: Business Sales
Travel Required: No
