Mobile Expert, Metro, Bilingual
What you'll do in your role.
Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.
Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity.
Serving and selling to our customers while building loyalty.
Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.
Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness
Meet customers where they're at in their purchasing journey, whether they're just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.
Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.
Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.
Be sure your customers have what they need to stay connected.
Meet and/or exceed defined, monthly success measurements and complete assigned training on time.
The experience you'll bring.
The experience you'll bring.
6 months of customer service and/or sales experience, retail environment preferred
Available to work a varied schedule including nights, weekends, and holidays
Competitive drive and confidence to succeed in a fast-paced sales environment
Effective at balancing customer experience and performance goals
What's in it for you:
Competitive base pay, plus commissions
Benefits for part-time and full-time employees
Medical, dental and vision benefits
Matching 401(k)
An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Education reimbursement
Serious growth potential for your career
This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime? We invite you to apply today!
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Bilingual: Fluent in English and Spanish
Position details
Req ID: 194010BR
Department: Retail
Travel Required: No
