If you are looking for an opportunity to advance your career and collaborate with experts in the IT industry, The Lone Wolf program offers dependable, secure, and high-quality VVD services to senior leaders within the DOD. Our team is dedicated to maintaining a high level of professionalism, managing risk, improving operations and maintenance, ensuring exceptional IT service quality, and preparing for future challenges. With primary operating locations in Warrenton, VA, San Antonio, TX and Colorado Springs, CO, the Lone Wolf program supports users around the globe.
Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Responsibilities:
Provide technical/management leadership on major tasks or technology assignments.
Manage the functionality and efficiency of a network operations center supporting IT infrastructure at multiple locations.
Develop, track, revise, and monitor policies and standards for allocation related to the use of IT and computing resources and assure and sustain the integrity and security of network infrastructure.
Diagnose and solve customer issues, manage customer accounts, establish and repair customer accounts, and find ways to improve support procedures.
Assist end-users through Email, Phone, and Remote assistance.
Respond to requests as well as conduct, track, and report network systems and hardware accountability and materiel destruction.
Utilize tools/utilities to provide remote technical support services on desk-side equipment.
Maintain written documentation of incidents and escalate issues to the appropriate level of support as required by documented policies and procedures.
Patch and maintain servers, workstations, SANs, etc.
Deploy software through use of technologies such as SCCM. Conduct remote imaging and configurations of geographically separated systems.
Provide advice and training to end-users, and guide and inform senior leadership.
Maintain current knowledge of relevant technologies as assigned.
Participate in special projects as required.
#divergent
Must have active TS/SCI or SCI eligibility
At least 10 years of relevant experience is required
Must be DoD 8570.01-M compliant, IAT II (CCNA Security, CySA+, GICSP, GSEC, Security+, or SSCP)
Current MCSA or Azure Administrator Associate certification
Must possess well-developed verbal and written communication skills
Able to perform shift work to include nights and weekends
Preferred:
Demonstrated experience in analysis simulation environments, configuring and troubleshooting software/hardware enhancements, application deployments, and infrastructure upgrades in a dynamic information systems-hosting environment
Supervisory experience
