Job Family: People & Organization
Req ID: 437513
Inbound AskHR Call Center Agent (Spanish)
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Are you passionate about helping other employees? We are expanding our services and looking for a customer-centric individual to provide outstanding service and support to employees regarding HR-related topics. These Hire to Retire inquiries related to payroll, HR policies, leave of absence, and travel & expense inquiries. The role is hybrid working mostly virtual and occasional times from the office for system support or team meetings.
We are looking for an Inbound AskHR Call Center Agent. This position will be based in Orlando, FL.
You'll make an impact by:
Ability to work the 9:00am - 6:00pm EST shift Monday through Friday
Collaboration with colleagues in a team-focused environment while providing optimal operational efficiency with emphasis outstanding service delivery
In-depth problem-solving that often involves persistence to find resolutions requiring reliance on conceptual thinking and critical thinking
Comprehensive documentation of transactions for all customer interaction using Siemens-specific tools in accordance with Human Resources record directives and policies
Elite customer service best practices to respond to customer inquiries related to broad HR topics, including Payroll, Policies, Tools, Processes, Data Management
Passion for finding and delivering a personalized interaction for every customer and colleague
Effective communication skills to give and receive feedback for personal and team growth
Active participation in activities designed to enhance and elevate the customer experience
Self-motivated, independent ongoing learning to develop expertise in products and services
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
You'll win us over by having the following qualifications:
Basic Qualifications:
Spanish Bi-Lingual speaking, required (read, write and speak)
3+ years of successful experience in customer service with human resources or payroll knowledge
HS Degree with 5+ years of experience Very good communications, listening and interpersonal skills.
Excellent customer service skills.
Ability to multi-task in a fast-paced environment.
Excels in team environment.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
You'll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is . The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Create a better #TomorrowWithUs
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
