Job Summary:
RECRUITMENT PARTNER - PORTFOLIO COMPANIES
Location: Austin, Texas
Division: Ticketmaster North America
Line Manager: Director, Human Resources - North America Region
Contract Terms: Full-time, Salaried, Non-Exempt
THE TEAM
Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 500 million tickets per year across 30+ different countries. Ticketmaster is a part of Live Nation Entertainment (NYSE: LYV).
Front Gate Tickets is North America's leading software and operations provider for the festival market. Front Gate Tickets provides technical solutions for e-commerce ticketing, access control, data management, and fan engagement. The team has partnered with and run on-site operations for over 200 festivals each year! Front Gate is a growing business of over 90 passionate festival fans that work and play hard. We pride ourselves on our unmatched commitment to our clients, with best-in-class services and an industry-leading suite of products. We do it for the fans!
Universe is a leader in online ticketing for virtual & in-person events and are growing fast due to innovations in virtual events and timed-entry ticketing. The team solve for large complexity and load, serving some of the biggest names in live entertainment (e.g., Dua Lipa, Metallica, Garth Brooks, Meghan Thee Stallion to name a few) and operating in over 15 countries. With a global team over 30 strong, Universe operates independently with our own roadmap and modern tech stack (including Kubernetes, Docker, Flux, and more) and the financial backing of a Fortune 500 company. Free concert tickets are a cool perk too!
THE JOB
We are looking for an enthusiastic Recruitment Partner who plays a vital role in developing and executing talent acquisition strategies across Ticketmaster and our Portfolio Company divisions across North America. Not only will you work with other recruiters and sourcers from across the globe, but you'll partner closely with HRBPs and business leaders to find the very best talent whilst creating an inclusive culture. This position will report to the Director, Human Resources - North America Region and will support hiring activity across our Portfolio Companies - both in Technology and non-Technology sectors across the US.
The Recruitment Partner is responsible for full-cycle recruitment activities including, sourcing, recruiting, screening, interviewing and ultimately recommending candidates to the business, all the while ensuring the process sought out talent from non-traditional avenues, ultimately presenting an inclusive shortlist to the hiring manager(s).
WHAT YOU WILL BE DOING
Manage full cycle recruiting for multiple searches, creating innovative sourcing strategies and engagement to attract the best talent for each role;
Lead Kickoff Meetings with hiring manager(s) to determine the skills, experience, competencies & attributes required for each role;
In partnership with local DEI committees (i.e. Gaters For Change) to task hiring managers to reconsider the requirements outlined in their Job Descriptions, questioning those that have traditionally been a systemic barrier to non-traditional candidates.
Partner with local HR teams to source potential candidates through existing networks, job boards and online channels (e.g. social platforms and professional networks); Leverage a variety of passive, proactive, and creative sourcing methods to address the needs the recruiting needs of each requisition;
Using Workday, our Applicant Tracking System, assess applications, screening out those which do not align with the parameters of the role.
Coordinate and schedule interview and selection procedures, including screening calls, in-person/virtual interviews and assessment tools, as needed.
Draft, distribute and process offer letters, in partnership with various internal stakeholders, as required.
Upon receipt of acceptance, work with internal stakeholders to kickoff onboarding processes.
Act as a diversity, equity and inclusion (DEI) advocate by developing and executing sourcing strategies and promotional campaigns to identify top talent and build diverse candidate pipelines. Coach hiring managers on structured and inclusive interview processes, mitigating unconscious, and other forms of bias;
Develop and foster strong relationships with hiring managers and cross-functionally, acting as a true partner to hiring managers on recruiting and sourcing strategies that help each division hire the best talent and align with our hiring goals;
Maintain high attention to detail when entering data into Workday and other recruiting tools, coordinating effectively with the HRIS team and others to ensure systems are consistent with business requirements, and operated/maintained within agreed parameters
Assist local HR teams in the development of new talent acquisition strategies and proven methods that work in the desired markets.
Work with the Global HR team to create, implement and maintain templates, documents and tools used throughout the recruitment life cycle.
Track pipeline data and provide relevant and consistent updates to all stakeholders, including reporting of all recruitment activities; and
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, and team support as needed.
WHAT YOU NEED TO KNOW
2 or more years full life cycle recruitment experience;
Experience recruiting in a high-volume environment;
Strong written and verbal communication and interpersonal skills;
Advanced knowledge of Internet, especially search functionality and knowledge of popular job boards; sourcing platforms and inbound job search platforms (i.e. TripleByte);
High proficiency in MS Office suite (MS Word, Excel, Outlook, PowerPoint);
Prior experience recruiting in Technology sector is an asset, however not required;
Must be able to work independently with efficiency in an extremely fast-paced, deadline driven environment;
Able to maintain a high degree of professionalism, integrity, and confidentiality at all times
Experience in an HR generalist capacity is strongly preferred, however not required;
Experience with Applicant Tracking Systems (ATS); Human Resource Information Systems (HRIS) such as Workday is preferred, however, not required;
YOU (BEHAVIOURAL SKILLS)
Excellent attention to detail;
Ability to manage upward and chase hiring managers, as needed to keep the process moving;
Keen ability to identify and recruit passive job seekers;
Creative and forward-thinking approach to candidate sourcing;
Knowledge of commonly used concepts, best practices and procedures as related to an inclusive talent acquisition process;
Highly resourceful, creative, collaborative, motivated and driven;
Ability to effectively prioritize workload, juggling multiple competing priorities;
Passionate about relationship based recruiting;
Ability to work in a global team environment;
Comfortable with remote management;
Self-starter with a -can-do- attitude and desire to succeed!
NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Front Gate Tickets strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Front Gate Tickets will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Front Gate Tickets also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Front Gate Tickets will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Front Gate Tickets recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Front Gate Tickets may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
