Title: HOUSEKEEPING SUPERVISOR - FULL-TIME (34.5-40 HOURS) - NGIS POINT LOMA Location: United States-California-San Diego Job Number: 2200012W Job Summary: This position is responsible for supervising and assisting the housekeeping department and overseeing all housekeeping operations to include custodial services and laundry operations. Duties and Responsibilities: Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests, answering guest questions concerning hotel facilities and provide information about local attractions. Provide assistance in handling customer complaints involving management as necessary. Utilizes the Property Management System (PMS) for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met. Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections. Conducts training on proper work methods and safety procedures. Fully implements all safety fire prevention MSDS and environmental/industrial hygiene requirements. Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy. This includes preparing work requests to the maintenance department. The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained stored and accounted for. Issues amenities supplies and linen to the housekeepers and performs a monthly/quarterly inventory as required. Investigates and prepares reports for staff mishaps/accidents. Forwards completed package to the immediate supervisor in a timely manner. Evaluates performance recommends awards and/or corrective/disciplinary actions. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion. Handles guest and/or staff suggestions and complaints, resolves problems in a tactful and diplomatic manner, refers difficult and/or unusual situations to management. Must perform duties of housekeepers, custodial workers, laundry workers, and/or their respective leaders on an as needed basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned. Qualifications: No experience required. High School graduate or equivalent and housekeeping experience including leader or supervisory experience which maybe preferred. Physical requirements: Moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.
