Intern - Customer Contact Operations (Richmond or Norfolk VA)
Date: Sep 8, 2023
Location: RICHMOND, VA, US, 23231
Company: Dominion Energy
At Dominion Energy we love our jobs. That's right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that's proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered -yes,- then read on!
To learn more about Dominion Energy's workplace culture, sustainability efforts, and commitment to DE&I, please see ourand.
Groups using the 3-2 schedule:
We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Job Summary
This role will be part of the Customer Contact Operations team. The intent is that the student will work full time during the Summer, then have the ability to potentially work part time during the school year. Duties are as follows:
-Manage and advise customers on their electric service accounts including desired service characteristics, equipment, rate application, associated programs and costs;
-Provide improved electric service reliability by responding to customer operational needs;
-Perform billing reconciliation by analyzing, reconciling and resolving customer or company billing disputes and receive guidance and direction as necessary;
-Provide detailed explanation/applications of electric rates to customers;
-Perform account consumption history analysis to assist in resolving electric high bill complaints and to educate customers regarding their electrical usage.
Required Knowledge, Skills, Abilities & Experience
The successful candidate will need to have the following knowledge, skills and abilities:
Ability to follow written and verbal directions;
Ability to exercise significant amount of discretion in performance of duties and responsibilities;
Basic spreadsheet and word processing skills (e.g. Microsoft Excel (data entry) & Word (letters);
Ability to work under time constraints;
Ability to heal customer relationships by defusing angry and upset customers;
Ability to multi-task and process customer requests while speaking to the customer;
Good oral and written communication skills demonstrated by use of correct grammar and terminology;
Ability to process information quickly and accurately.
Education Requirements
Must be currently enrolled as a full- time student at a 2-year university or a 4-year university
Prefer students pursuing Communications, Marketing, Business Management or other related disciplines
Must have an anticipated graduation date of May 2025 or later
Must have a 2.5 cumulative GPA or greater, 3.0 GPA preferred.
Licenses, Certifications, or Quals Description
Working Conditions
Other Working Conditions
Test Description
No Testing Required
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company - it's the difference between taking a job and starting a career.
Nearest Major Market: Richmond
Job Segment: Operations Manager, Sustainability, Summer Internship, CSR, Data Entry, Operations, Energy, Entry Level, Management, Administrative
