Title: LAUNDRY MANAGER (RFT/ Navy Gateway Inns & Suites) Location: United States-Hawaii-Pearl Harbor Job Number: 220001ZC Job Summary: Position is responsible for providing direct onsite management and administration of laundry cleaning and delivery operations and services for one or more locations. Duties and Responsibilities: Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Utilizes the Property Management System PMS to access reports to determine occupancy forecast and determine room nights sold for invoicing purposes . Performs supervisory duties to include training planning work direction safety monitoring and administration for the laundry department. Advises management of all items required to accomplish the laundry mission to include accountability and responsibility for bulk items issued from the storeroom. The incumbent is also responsible for coordinating supervising and completing the quarterly linen inventory as well as periodic unannounced supply inventories to determine billing and detect missing inventory. Prepares invoices manages inventory records damages and issues requests for replacements. Determines requirements for cleaning supplies materials and equipment required by the laundry staff places orders and ensures items are available to meet program requirements. Ensures all equipment is properly maintained stored and accounted for. Places maintenance calls for repairs as required within procurement guidelines. Develops the organizational structure and staffing requirements of the laundry department to support operational requirements. Responsibilities include advising management of all personnel requirements and interviewinghiring of prospective staff. Approves andor recommends leave ensuring that schedules are set to ensure all program requirements are met. Advises and coaches subordinates on performance and develops improvement plans as required. Evaluates performance recommends awards andor correctivedisciplinary actions. Interviews and recommends applicants for selection or promotion. Handles staff suggestions and complaints in a tactful and diplomatic manner referring difficult andor unusual situations to management. Ensures that EEO concepts are applied and an appropriate work environment is maintained. Develops and conducts a training program for laundry operations. Maintains training records for each staff member. Ensures personnel are fully trained before operating equipment. Implements all safety fire prevention MSDS and environmentalindustrial hygiene requirements. Ensure safety and standard operation procedures are observed and followed. Investigates and prepares reports for staff mishapsaccidents. Handles guest andor staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult andor unusual situations to management. Reads and interprets business records and statistical reports. Through evaluation of staffing needs supply and linen usage furniture condition provides input for the budget on required expenses. Conducts special studies or reviews as required. Performs laundry duties on an as needed basis to cover for staff shortages or other unanticipated occurrences. The Laundry Manager is responsible for implementing management functions and policies for the operation carrying out the overall objectives with the available resources. Senior management provides additional assistance and support in extremely unusual or controversial situations. This position will typically supervise laundry supervisor work leader laundry attendant motor vehicle operator and maintenance worker positions as part of the laundry department. Performance is reviewed for compliance with regulations and budget guidelines. Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE One year experience as a laundry worker or a similar position in the hotel industry or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skill in dealing with others in persontoperson work relationships and the ability to exercise mature judgment. SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of high school education may be substituted for 6 months of experience up to a High School Diploma or GED for 12 months of experience. SPECIALIZED EXPERIENCE: Two years of previous experience in performance of laundry duties and a general knowledge of processes chemicals and equipment associated with laundry services. Experience developing organization structure in a laundry environment including performance of related training standards resolving complaints and supervisory experience. PHYSICAL REQUIREMENTS: This position is required to do considerable standing bending walking pushing pulling and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting moving and carrying of supplies and equipment weighing up to 45 pounds is required. WORK ENVIRONMENT: Work is primarily performed indoors in areas that normally have adequate heat light and ventilation however it is not unlikely that conditions may be very hot due to heat from the dryers and presses. Some facilities will require exposure to outdoors. The incumbent may be exposed to dirt disagreeable odors and skineye irritants from strong cleaning solutions. Personal Protective Equipment PPE is provided and must be worn. SPECIAL REQUIREMENTS: This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
