We are looking for an IT Business Analyst to join our Liberated Team. The IT Business Analyst will act as a liaison between various business departments and the IT Department. This position will lead, coordinate, and collaborate with the business teams to analyze business challenges and assess how systems can be implemented to solve them. The BA will understand the business requirements of the users and be able to translate that to specific software requirements for the programming and development teams. They will need both technical skills and the ability to effectively communicate to teams to deliver functional and operational requirements to support the business objectives. System Support includes but is not limited to system troubleshooting, security requests, training, testing and documentation.
WHAT YOU'LL DO:
Provide support for the ERP, PLM, B2B, BI, Data and Warehouse Management Systems.
Log, investigate and track technical and functional issues from the users.
Develop, plan and coordinate implantation project timelines.
Work with the business and outside programming teams to design and refine processes and procedures.
Be able to prioritize user requests for system modifications.
Resolve issues wherever possible and when not, identify and document problems clearly for escalation to Programming.
Write up technical jobs for programming, track progress and assist in training, testing and documentation
Manage all security requests and new user accounts.
After-hours support is required on an as-needed basis.
May require some travel.
WHAT YOU'LL NEED:
BS/BA or equivalent work background plus 5+ years of Applications Experience
Full Circle ERP experience a plus
PLM Experience a plus
EDI Experience a plus
WMS Experience a plus
Strong investigation and problem-solving skills, takes ownership, follows issues through to completion.
Ability to handle multiple complex projects simultaneously and work independently under deadlines.
VOLCOM PERKS:
Collaborative culture with amazing family vibe
Discounts on Volcom Merch
Medical, Dental, and Vision Benefits (majority employer paid)
401k
Surf and Snow Team Building Days
Summer Half Day Fridays
Paid Time Off
Referral Program
We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law.
If you are unable to complete this application due to a disability, please contact Volcom Customer Service to ask for an accommodation or an alternative application process: 1 (855) 330-0188 or customerservice@volcom.com.
