Overview
Senior Manager, Client Strategy
Key functions:
Managing Strategic accounts, running their business on Amazon.com
Client retention: mitigating risk of client turnover
Identify opportunities to expand service offerings, client audits, etc.
Standardization and templatization of business review documents and case studies
Ad-hoc consulting, projects, or reporting
Providing category analytics to brands and internal team
Responsibilities
Role & Responsibilities:
Client/Brand Management
Managing 2-3 brands
Creating resources for team: Case Studies, Audit deck, MBR, QBR templates etc.
Client meetings, strategy for BMs
Category analytics - 1010 data, Nielsen etc. for Client presentations
Working with tech on automation/tools for team
Team
Provide category information using various Acosta tools such as 1010 data, Nielsen, other to brands and internal team
Provide brand audits to business development team in PowerPoint and Excel format
Client Strategy
Key KPI will be client retention (at a brand count and revenue level)
Respond to brand manager submissions for strategic support or client risk assessment, present appropriate strategy, Amazon programs or services to clients
Ad-hoc strategic projects: consulting, brand management support, client-specific projects
Responsible for explaining strategy to all levels (account managers to CEOs) and procuring the necessary buy-in from clients (funding, allocation, product development, company headcount, etc.)
Client-facing, provide perspective from the brand management, operations, and marketing teams to develop cohesive strategy and offload legwork from operations/marketing leadership to unify strategy to come from one voice
Support Brand Managers with strategic support at a set cadence to proactively address client needs
Includes, but not limited to, business reviews, face-to-face meetings, forecasting and merchandising planning
Setting a high-bar for client acumen and identifying weak points in client communication to be addressed
Create standardized documentation in Word, Excel and PowerPoint to solve key client problems and proactively address common client topics
Qualifications
3+ years experience working with Amazon Vendor Central and/or Seller Central
Exposure to Amazon Advertising and DSP
5+ years working in merchandising, category management, strategy, business management or related field
CPG background desired
Intermediate or advanced knowledge of Excel, Power Point and Microsoft office suite Power BI experience desired
Ability to travel to client sites or tradeshows as necessary
BA or advanced degree
DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.
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Work State US-WA-Seattle
Job ID 2022-216608
Work City Seattle
PCN 261973
Position Type Regular Full-Time
Work Zip 98119
Category Corporate Jobs
