Job Family: Customer Services
Req ID: 435612
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!We know that the only way a business thrives is if our people are thriving.That'swhy we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? **
Our Smart Buildings help to create efficient, safe, adaptable, andresponsible environments. Our aimisn'tjust about improvingbuildings;it'sabout creating perfect places that improve people's lives.
Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. Why is this so important? As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You'll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.
As aClient Service Manager,you will:
Manage assigned service agreement accounts, drivingtoafinancial targetandoutstanding customer satisfaction and retention
Balance time between on-site customer interactions and back-office responsibilities
Develop account strategies to achieve the customer's business goals,leveragingthe company's entire service and product portfolio
Develop service delivery plans with the customer toprovideservice agreement scope of work
Identifycustomer needs and make prioritized recommendations for service agreement adds, upgrades,and escalations
Participate in the development of a master schedule to deliver service for all customers in the service areaand lead quality assurance activities that will support service agreement renewals
Maintain excellent organizational and interpersonal skills
*You will make an impact with these qualifications:*
Basic Qualifications:
High school diploma or state-recognized GED
On-the-job experience working within:
The Building Automation / technology industry
Engineering HVAC and Building Automation systems
Experience with Microsoft Office and business software systems
Must be 21 years of age and possess a valid driver's license with limited violations
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:
Associate or bachelor's degree in a related technical field
2+ years' experience in the building automation / technology industry
Demonstrated experience in demand-side energy services or Certified Energy Manager
You'llbenefitfrom: **
Siemens offers a variety of health and wellness benefits to our employees. Detailsregardingour benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $65,240 - $111,840 / yearand the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills,qualifications,and premium geographic location.
Ready to create your own journey? Join ustoday and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology withpurposeadding real value for customers.
Our Commitment to Diversity, Equity, and Inclusion: **
We value your unique identity and perspective. We are fully committed toproviding equitableopportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEIhere (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
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