If you are looking for an opportunity to advance your career and collaborate with experts in the IT industry, The Lone Wolf program offers dependable, secure, and high-quality VVD services to senior leaders within the DOD. Our team is dedicated to maintaining a high level of professionalism, managing risk, improving operations and maintenance, ensuring exceptional IT service quality, and preparing for future challenges. With primary operating locations in Warrenton, VA, San Antonio, TX and Colorado Springs, CO, the Lone Wolf program supports users around the globe.
Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.
Responsibilities:
Provide technical/management leadership on major tasks or technology assignments.
Manage the functionality and efficiency of a network operations center supporting IT infrastructure at multiple locations.
Develop, track, revise, and monitor policies and standards for allocation related to the use of IT and computing resources and assure and sustain the integrity and security of network infrastructure.
Diagnose and solve customer issues, manage customer accounts, establish and repair customer accounts, and find ways to improve support procedures.
Respond to end-users' requests through email, telephone, and remote assistance.
Respond to service requests as well as conduct, track, and report network systems and hardware accountability and materiel destruction.
Use tools/utilities to provide remote technical support services on desk-side equipment.
Maintain written documentation of incidents and escalate issues to the appropriate level of support as required by documented policies and procedures.
Patch and maintain servers, workstations, storage area networks, etc.
Deploy software through use of technologies such as SCCM.
Conduct remote imaging and configurations of geographically separated systems.
Provide advice and training to end-users, and guide and inform senior leadership.
Maintain current knowledge of relevant technologies as assigned.
Participate in special projects as required.
#divergent
Must have active TS/SCI or SCI eligibility
At least 10 years of relevant experience
Must be DoDD 8140, IAT II compliant (CCNA-Security, CySA+, CND, Security+ CE)
Current MCSA or Azure Administrator Associate certification
Ability to work independently and with a team
Ability to adapt to changing technology
Effective communication skills
Able to perform shift work to include nights and weekends
Preferred:
Demonstrated experience in analysis simulation environments, configuring and troubleshooting software/hardware enhancements, application deployments, and infrastructure upgrades in a dynamic information systems-hosting environment
Supervisory experience
Pay Transparency
Our health and welfare benefits are designed to invest in you and in the things, you care about. Your health. Your well-being. Your security. Your future. Eligible employees and their dependents may elect medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan, and, if eligible, a deferred compensation plan and Executive Deferral Plan. Employees will also receive 17 days of vacation per year, seven paid holidays, plus floating holidays and caregiver leave. Hired applicants will be able to purchase company stock and have the opportunity to receive a performance discretionary bonus.
The base salary range for this position is $100K to $110K. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
