Team Dedicated Experts, Care SMB (DESMB) are highly driven sales professionals that work as a part of a Team of Experts to astound business customers with effective resolution, proactive account management, customer education and relationship led sales. Their focus is to assist and support members of their community by providing holistic support to the authorized users within a dedicated base of customers. Additionally, Team DESMBs actively support and collaborate with their field sales partners to foster strong customer relationships built on trust, grow their business base and revenue, and reduce churn. Team DESMBs work to develop a level of skill and competency that allows them to achieve the goals of their position through a customer forward approach- build customer relationships, foster loyalty, and focus on growth. Team DESMBs are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.
What you'll do in your role.
Assists with supporting a customer and/or base of customers while displaying true ownership of these accounts and thoroughly resolves customer concerns by partnering across teams to identify solutions needed.
Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.
Provides proactive and reactive support through inbound and outbound contact with a -Know Me, Know My Business- customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.
Customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.
Support team sales goals through proactive customer outreach to business customers deepen their relationship with T-Mobile.
Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.
The experience you'll bring.
Sales Effectiveness: Thrives in a fast-paced quota-driven sales environment.
Ability to independently balance service and sales needs, while managing multiple priorities and deadlines.
Experience using a CRM such as Salesforce.
Proficient using the Microsoft Office suite of products, specifically Outlook and Excel.
Client Relationship Management: Relationship driven communication including solid business writing skills that demonstrate relationship building skills.
Cold Calling: Skilled in outbound calling
Business sales and inside sales experience preferred.
Wireless/Telecommunications industry experience preferred
At least 18 years of age.
Legally authorized to work in the United States.
High School Diploma or GED.
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192992BR
Department: Customer Service
Travel Required: No
