Description
*This position requires the selected candidates to be within 100 miles of a Naval Installation in the region they are supporting. To meet that requirement for this opening, you must be within 100 miles of a Naval Installation in one of the following locations: *
Jacksonville, FL
Mayport, FL
Charleston, SC
Gulfport, MS
Millington, TN
New Orleans, LA
Meridian, MS
Pensacola, FL
San Antonio, TX
Corpus Christi, TX
Fort Worth, TX
Kingsville, TX
Panama City, FL
Fort Gordon, GA
Kings Bay, GA
Whiting Field, FL
Job Title: Virtual Clinical Counselor Supervisor
Summary
The Virtual Clinical Counselor (VCC) Supervisor works as a full-time employee of Zeiders Enterprises and provides management support and oversight to the Virtual Clinical Counselors and Virtual Centralized Schedulers as part of the CNIC Fleet and Family Support Program (FFSP) Global Staffing Contract. This position is virtual but must be located within a 100-mile commuting distance of a Navy installation within the area of responsibility.
Essential Duties and Responsibilities
Provide timely and effective program coordination and oversight of the quality of non-medical counseling functional tasks assigned to Virtual Clinical Counselors and Virtual Centralized Scheduling functional tasks.
Government Interface: Coordinate regularly with NAFI representatives regarding staff schedules, performance and quality of services provided by Virtual Clinical Counselors. Establishes and maintains effective working relationship with government points of contact within area of responsibility.
Communicates concerns/questions regarding contract performance to the Virtual Clinical Operations Manager. Seeks consultation with Virtual Clinical Operations Manager regarding policy exceptions and personnel issues. Provides input to the required monthly and quarterly reports.
Quality Assurance: Participate in NAFI quality assurance activities. Perform quarterly quality assurance/risk management review of subordinate Virtual Clinical Counselor records using Navy approved forms and procedures and as required by Navy clinical privileging requirements and certification standards. Summarize QA findings for each subordinate Virtual Clinical Counselor and forward to the identified Regional Counseling and Advocacy Program POC for government oversight purposes. Ensure virtual non-medical counseling services are safe, of good quality and meet FFSP certification standards.
Contract Staffing: Follows corporate recruiting and contract specific processes to advertise, recruit and hire contract staff. Ensures new employee participate in initial Zeiders' staff orientation and oversees job-related orientation and training compliance. Collects all required employee paperwork.
Staff Support: Serves as the primary corporate management resource for staff in area of responsibility. Ensures that staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision and performance management feedback either telephonically or via web conferencing. Ensures that staff comply with corporate policies regarding timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Initiates staff appreciation as appropriate.
Contract Monitoring: Ensures that contract requirements are met, and compliance maintained. Reviews input for monthly/quarterly reports. Advises contract senior management of any contractual issues that may result in Contracting Office action and of any anticipated or proposed adverse personnel action. Works cooperatively with the contract senior management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with contract senior management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits.
Ensure Virtual Clinical Counselors and Centralized Schedulers comply with their signed Telework SOU with respect to information security and protection of personally identifiable information, as well as current CNIC Telehealth Guidance.
Staff Recruitment: Initiates staff recruiting process in accordance with Zeiders' corporate and contract specific hiring procedures. This includes initiating the recruiting process, receiving and reviewing qualified resumes from the recruiter, interviewing qualified candidates, notifying recruiter on candidate selection, and submitting all required approval paperwork.
Contract operations: Understands CNIC Non-Medical Counseling Program PWS requirements, Clinical Counseling Desk Guide, FFSMIS User Guide, and Zeiders' compliance policies and practices. Understands the relationship between the government customer and Zeiders' staff. Participates in Zeiders senior management meetings.
Program and Personnel Management: Direct Supervisor for Virtual Clinical Counselors and Virtual Centralized Schedulers (providing 24/7 appointment scheduling Monday through Friday availability for scheduling virtual non-medical counseling) within the area of responsibility. Provide oversight, performance monitoring, leadership development support, and consultation. Ensure Virtual Clinical Counselors are accounting for all services delivered in the scheduling module in FFSMIS. Ensure Virtual Clinical Counselors document and maintain current records in the FFSMIS Clinical Counseling System for all clinical counseling contacts, assessments, and case management services provided IAW Navy requirements. Ensure Virtual Centralized Schedulers are adhering to program requirements regarding documentation and PII. Monitor Virtual Centralized Schedulers' schedule adherence and call metrics. Hiring manager for Virtual Clinical Counselors and Virtual Centralized Schedulers for area of responsibility. Provides training to Virtual Clinical Counselors on clinical documentation and policies and procedures. Provides onboarding and training to Centralized Schedulers, including orientation to the Clinical Counseling program, functions of Virtual Clinical Counselors, and the FFSMIS scheduling module.
Tracks data and creates reports in response to government needs.
Provide Virtual Clinical Counselor services if required by Virtual Clinical Counselor vacancies.
May be authorized to provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions when there is an increased number of SAIL cases within a region.
Required Education and/or Experience Qualifications
Must be physically located within 100 miles of a Navy installation in the assigned area of responsibility.
Minimum educational qualifications include one of the following; a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association.
Current, valid and unrestricted clinical license or certification from a state or U.S. territory authorizing independent clinical practice in the fields of professional counseling, clinical social work, marriage and family therapy or clinical/counseling psychology- LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), LCP (Licensed Clinical Psychologist/ Licensed PhD in Psychology), LPC (Licensed Professional Counselor), LCPC (Licensed Certified Professional Counselor), LMHC (Licensed Mental Health Counselor)
Each Virtual Clinical Counselor Supervisor must maintain current clinical credentials and privileges throughout their FFSP assignment.
A minimum of two years- of full-time, post licensed clinical experience.
Virtual Clinical Counselor Supervisors must meet or exceed the requirements for Tier III clinical practitioners.
Two years' personnel management/staff supervision of licensed mental health providers.
Virtual Clinical Counselor Supervisors must meet the standards of professional and ethical conduct prescribed by their particular discipline or licensing board and demonstrate current clinical competence through at least periodic, direct service clinical experience during the 2 years preceding hire
Preferred Qualifications
Knowledge of the difficulties of adjusting to general life stresses as well as those resulting from the requirements of military life, and experience providing short-term counseling for those issues
Knowledge of standard documentation requirements for clinical services
Knowledge of available military and community referral resources
Ability to effectively communicate directly with command leadership (Commanding Officer, Executive Officer, Command Master Chief)
Ability to work and thrive in a high stress environment.
Ability to work effectively with diverse racial, ethnic, and socioeconomic backgrounds
Proficiency in oral and written communication skills
Knowledge of Microsoft Office Suite software and skilled in the use of office software
Experience working in a virtual environment and competency in telehealth clinical service delivery
Requirements: All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities. Candidates must successfully complete a Background Investigation to include but is not limited to: Criminal History Check, Credit Check, Employment Verification, and DMV Records.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Ability to work both independently and as part of a team.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Physical Requirements: Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have a dedicated professional workspace that provides a secure, private environment suitable for telehealth clinical services and staff supervision and is free of distractions or personal commitments during the workday.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Pay Range: $79,000 - $103,000
PLEASE NOTE: The Zeiders pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
