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GENERAL FUNCTION
This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice's success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.
MAJOR DUTIES AND RESPONSIBILITIES
Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.
Conveys a commitment to providing unsurpassed patiect care to every patient, every time.
Leads peers through difficult or complex tasks.
Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.
Supports practice management team in delivering key performance indicators.
Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
Ensures all Company approved safety programs are implemented and maintained.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs within division of responsibility as designated by the Practice Manager.
Performs other functions as assigned by Practice Manager or as business needs.
BASIC QUALIFICATIONS
HS diploma/GED
Strong customer service and retail experience; preferably in optical and patient experience
Knowledge of current optical theory and merchandise or ability to master in short timeframe
Strong communicator and listener
Familiarity with technology, such as point-of-sale, patient record systems, and other software applications
Strong communicator and listener
PREFERRED QUALIFICATIONS
ABO certification
1+ year supervisory experience, preferably in an eyecare environment
Customer/Patient care experience
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
