At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Summary
The Scheduler is responsible for a wide variety of procedures. tests, and treatments for physicians and allied health providers. The Scheduler is accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure/test/treatment requested, has been scheduled. The Scheduler is responsible for organizational and problem solving abilities including working knowledge of hospital resources and functions for problem solving.
Essential Duties and Responsibilities
It is expected that all duties and responsibilities of this position will be performed in a manner that reflects the values of the Catholic Healthcare Partners, which are Human Dignity, Justice, Compassion, Sacredness of Life, and Service
Meet with patient to obtain necessary information needed for scheduling and patient availability
Answer questions regarding patient's appointments and testing
Obtain consent form when applicable
Schedules and coordinate patients' procedures/test/treatment appointment(s). Forward all necessary orders to hospital or clinic
Verify necessary information and records in CarePATH including insurance coverage
Maintain and update current information on physician's schedule
Answer telephones, screen calls, take messages, and provide information
Assemble patient's chart and update patient profiles
Schedule any pre-testing, verify benefits and pre certification for all procedures/tests/treatment as needed and other diagnostic studies as needed
Answers questions regarding appointment, diagnostic testing, and/or procedure
Verify benefits and coverage requiring knowledge of third party billing, insurance regulations and ICD-9/10 and CPT coding
Generate detailed, more personalized patient list, which allows rotations for patients that have different needs
Complete and copy all reservation, patient forms, consent forms and file original chart and procedure chart
Call representative fors pecific components if necessary for procedures/test/treatment
Check and distribute faxes
Call in any specific requests
Must be trained and competent in the scheduling and registration functionality of CarePATH and must be able to navigate in AS400, if applicable
From time to time may be asked to assist in finding and securing accommodations for out of town patients and/or families
Obtain clinical information on patients
Add on emergency cases or in-patient to providers schedule
Review each chart/patient to ensure everything has been completed prior to appointment date
Models the core concepts of a team-based organization such as: respect for others, commitment shared vision, mutual accountability, performance improvement, interdependence, motivation,/initiative, and a focus on patient outcomes
Maintains confidentiality and actively supports patient/family rights
Supports and contributes to organizational cost-saving initiatives.
Evaluates the effectiveness of equipment and processes for achieving positive patient outcomes
Recognized and reports potential safety issues
Demonstrates sound judgement by taking appropriate actions regarding questionable findings or concerns
Ensure compliance with regulatory standards
Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary
Minimize non-productive time and Fill slow periods with activities that will enable you to prepare to meet future needs
Maintain regular attendance and do not incur excessive overtime
Performs all other duties as assigned
Qualifications
1-3 years of experience preferred
Education and/or Experience
Education: HS Diploma or GED Required, Associates degree desirable
Years of Experience: Formal education and computer training preferred and equivalent work experience preferred. Experience in medical terminology required
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
