Job Summary:
THE JOB
We have an exciting opportunity for an experienced Program Manager who can apply the principles of professional project management to develop our products, tools and service offerings within our complex global organization.
You will have broad experience of delivering programs in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team. In this role you will manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas. These programs deliver strategic initiatives that enable business transformation in the short to mid-term. You will be comfortable with complexity and will have the aptitude and contextual perspective to understand how multiple parts work together. You will be able to adapt to different areas of the business to meet demands.
You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator - you'll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.
The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.
WHAT YOU WILL BE DOING
Manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas
Accountable for delivering strategic initiatives that enable business transformation in the short to mid-term (1-3 years)
Provides input on quarterly prioritization
Ability to adapt to different areas of the business to manage and deliver programs where needed
Comfortable with complexity with a high level, contextual perspective and understanding for how multiple parts work together to fulfil a strategic objective that can transform business
Proven experience within the fields of Project and Program Management
Analyze and provide regular status reports that are objective and reflect the true state of progress
Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools
Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility
Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer
Mange the complete lifecycle and facilitate the team to transition from phase to phase
You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organization
Champion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principles
Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities
Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations
Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organization, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycle
Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups
Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools
Ensure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered too
An excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyze current best practices for suitability within Ticketmaster
Experienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and technics
Qualified in a recognized Project Management methodology (Prince II, PMI, etc)
Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint
- Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.-
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
