Job Description:
Under direct supervision, provides a single point of contact for one or more Information Technology Service Management (ITSM) processes, configures service management applications, creates and analyzes metrics to understand process efficiency and adherence, and works with service owners for new, changing, and retiring services. Responsibilities include gathering requirements, workflow and process mapping, collaborating with team on developing models, specifications, and logic diagrams; planning, developing, testing and documenting service management software and customizing portions of purchased packages; and providing support to user departments on service management system.
Education Qualifications:
Bachelor's degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university.ORAssociates degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university plus 2 years related experience.OR4 years of related experience.
Licensure/Certification Qualifications:
Information Technology Infrastructure Library (ITIL) Foundation certification preferred.
FTE
1
Shift Rotation
Day Rotation (United States of America)
Shift Start Time
08:00
Shift End Time
17:30
Call Obligation
Yes
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
