At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Bon Secours
About Us
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Clinical Supervisor (CS) - Physician Office - Richmond Obgyn At Smh - Richmond, VA
PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION
In conjunction and collaboration with the Practice Manager, provides clinical and administrative oversight and direction for clinical day-to-day operations of the practice. Able to multi-task, handle difficult conversations with employees and/or providers, prioritize work and possesses general knowledge of non-clinical and clinical areas. Models and develops patient-focused culture with an emphasis on patient safety and satisfaction. Maintains positive and collaborative relationships within the clinical environment and fulfills position responsibilities and expectations by coaching, developing and empowering clinical staff.
ESSENTIAL JOB FUNCTIONS:
The Clinical Supervisor is responsible for all ordering of clinical supplies/vaccinations/medications for the practice. Ensures supplies/vaccinations/medications are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements. Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.
Oversees daily workflow of clinical staff. Provides expertise with patient management systems, including EPIC workflow, functionality and patient care procedures.
Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as required.
Provides input with associate performance evaluations and trains new clinical staff on clinical and administrative duties. Educates/trains/follow up and re-train staff on procedures or equipment as needed.
Acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations and a collaborative team environment.
Provides constructive coaching and performance feedback to clinical staff regarding workflow improvement/efficiency as needed.
Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient's chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight and temperature) and documentation of patient/family needs. Performs duties according to the appropriate scope of practice, and identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.
Assists patient and provider with virtual visits to include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting when necessary, obtaining chief complaint, health maintenance checks and reviewing the medications, follow up orders/appointments following visit and collecting co-pays.
Within state guidelines, performs procedures and tests.
Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs. This may include front desk workflows, i.e., patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties on an as needed basis. Travel to other facilities for BSMH providers, or adjusting hours to meet patient care needs as directed by the practice manager may also be required.
REQUIRED QUALIFICATIONS:
High School/GED (required)
Vocational/ Technical Degree or 2 Year/ Associates Degree
Licensed Practical Nurse or Medical Assisting
Active Medical Assisting certification (required): Certified Medical Assistant (American Association of Medical Assisting), or
Registered Medical Assistant (American Medical Technologists), or
Certified Clinical Medical Assistant (National Healthcareer Association, or
National Certified Medical Assistant (National Center for Competency Testing) or
Nationally Registered Certified Medical Assistant (NCRMA) (National Association for Health Professionals.
BLS Basic Life Support (preferred upon hire, required within 90 days of hire)
If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable.
PREFERRED QUALIFICATIONS:
Prior experience within Physician Office
2 years of practical nursing or medical assisting experience within a healthcare setting, preferably within a physician practice.
Medical Terminology, ability to use standard office equipment. Electronic Medical Record (EMR) experience.
Strong oral and written communication skills, and an ability to collaboratively work with patients, families and teams within a high-volume environment. Strong attention to details and an ability to multitask without prior instruction or direction. Demonstrated conflict resolution skills, and an ability to set priorities and lead teams.
SKILLS
Record patients' medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Provide authorized prescription and drug refill information for pharmacies as directed by provider.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
Strong oral and written communication skills
Ability to collaboratively work with patients, families, and teams within a high-volume environment.
Medical terminology
Attention to detail
Ability to multitask
Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
