BCD Meetings & Events: Logistics Operations Manager
About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.
About the role: We are looking for a Logistics Operations Manager to join our dynamic team within our Life Sciences Division. In this client facing role, you will manage a team of Meeting Managers for a pharmaceutical account. This role will be responsible for all program operations, program management, staffing, and maintaining service levels at or above the minimum standards. Sound like you? Read on!
As a Logistics Operations Manager you will: - Assign and monitor workload for all direct reports; ensuring the availability & development of talent needed to meet current & future needs - Develop and maintain client relations and meet regularly with the clients - Ensure both yourself and your team have understanding the business supported - Provide knowledge and guidance to our clients to help lead them to the best result - Implement, monitor and ensure all related controls and audit procedures are adhered to - Ensure all client and BCD SLAs are met - Drive operational excellence and highest level of customer services; fostering a customer centric environment. - Continuously review procedures, and policies for improvements and updates. - Challenge the status-quo. Look for innovative solutions that help simplify the process. - Create development plans for direct reports based on their areas of interest, competencies and desired career paths - Recommend creative solutions to bolster team morale and a strong team environment - Review and monitor required team metrics reporting - Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position as direct by BCD Meetings & Events
You're good at: - Effectively managing a team - Successfully navigating client relations - Managing multiple priorities and being adaptable. - Suggesting and implementing efficient, out-of-the-box solutions - Overseeing complex budgets - Cvent, Excel and Microsoft Office Suite - Ideal candidate possesses 2+ years of management, 5+ years of account/client management, and 8+ years in the meetings/events industry, preferably in pharmaceuticals
You might also have: - A college degree from a 4- year institution. - The ability to travel regularly
You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.
How to apply: Click 'Apply Now' to be considered.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
