Job Descriptions:
POSITION SUMMARY
Under the direction of the Customer Service Manager, responds to customers, key accounts and satellite office phone inquiries and performs a variety of duties related to the Customer Service area in direct accordance with company policies and procedures.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Receives, researches and answers internal and external customer and key account inquiries and requests regarding standard products, prices, delivery and nearest distribution and service center.
Creates and maintains files and reminders for follow-up action with customers to assure high level of customer service
Provides support and assistance to the Customer Service Manager as needed
Remains current on changes in policies, procedures, and product offerings, assuring compliance
Routes freight by best carrier
Prepares and processes quotes to orders and up-sale of products (accessories and parts)
Applies appropriate discounts and commissions based on company schedules
Interfaces with Sales team, Credit Department Engineering, Production and Warehouse on behalf of key accounts and customers
Maintains correct customer information; to include names, addresses, etc.
Enters orders received from customers. Reviews customer purchase for price, delivery, payment terms, carrier, freight, billing and shipping address, item description, tax status and part number(s)
Prepares appropriate shipping documents
Initiates credit application for the credit department and processes credit card orders
Processes all sales orders and upsell of products (accessories/parts)
Prepares credit card sales returns/credit memos, and issues returned goods authorizations
Communicates order report to appropriate parties
Manages quote log
Communicates to Sales through Company CRM tool
Participates in standard product training
Back up to reception
Assists Marketing with info/Sale leads.
Required Experience:
POSITION QUALIFICATIONS Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Safety Focus - Maintain clean and organized work areas and work stations. Adheres to all workplace and trade safety laws, regulations, standards, and practices.
SKILLS & ABILITIES
Education:
High School Graduate or General Education Degree (GED): Required
Experience:
2 plus years of experience in Customer Service: Required
Experience in industrial vacuum: Preferred
Computer Skills:
Intermediate Knowledge of Microsoft Office, experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)Physical Demands
Stand OWalk OSit FManually Manipulate OReach Outward OReach Above Shoulder OClimb NCrawl NSquat or Kneel OBend OGrasp OSpeak F
Lift/Carry
10 lbs or less O11-20 lbs O21-50 lbs N51-100 lbs NOver 100 lbs N
Push/Pull
12 lbs or less O13-25 lbs N26-40 lbs N41-100 lbs N
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Alarms
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) - as needed
Safety glasses, Safety shoes (EH), hearing protection
WORK ENVIRONMENT
Heated and air conditioned office and manufacturing environment.
Keyword: Customer Service -Backfill
From: Busch LLC
