Job Description:
Do you have the career opportunities you want in your current role? We have an exciting opportunity for you to join Essentia Health as a Patient Care Coordinator! In this role you will get to: This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician's order, and provides patients with cost estimates and itineraries for upcoming appointments. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed. Key Responsibilities: - Patient identification, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients. - Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility. - Coordinates the scheduling of services for patients including ancillary and procedure scheduling. - Handles incoming calls, follow-up and referral work queues, ticket scheduling. - Proficiently and accurately enters data into the permanent electronic health record while talking with patients. - Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes. Preferred Qualifications: - Previous patient access representative or scheduling experience preferred. * Previous experience working in a cancer center preferred. * Attention to detail critical. Scheduling cancer treatments and follow up appointments is an important aspect of the job. Timing of these appointments is based on MD orders.
Education Qualifications:
Completes designated HBI courses within one year of hire .
Must have a solid understanding of medical terminology.
No certification/licensure required.
A certified medal assistant, medical secretary or health unit coordinator background is preferred.
Licensure/Certification Qualifications:
Come work with us!!
Be a part of an organization that invests in you. We are actively reviewing applications for our Patient Care Coordinator openings. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
FTE
1
Shift Rotation
Day Rotation (United States of America)
Shift Start Time
8 or 8:30 (varies)
Shift End Time
4:30 - 5 (pending start time)
Weekends
No
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
