Data Center Operations Technician (Ops 24x7)
Job Category: Engineering
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel:
CACI is seeking TS/SCI cleared, dynamic technical professionals to join our UDS program to support our NGA customer. As a team, we focus on the design, engineering, implementation, operations, sustainment and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.
What You'll Get to Do:
CACI is hiring a Data Center Operations Technician to actively provide tier 2+ network monitoring and systems administration & support of Data center Operation in support of critical CONUS and OCONUS operations. The Data Center Ops team is responsible for detailed operations documentation and reporting of events with follow through until resolution. The team operates 24/7/365 and must follow operational procedures and guidelines established by leadership to include some knowledge of business structure and interdependencies between departmental applications.
*Shift Hours: Sundays - Wednesdays (5:30PM - 5:30* AM) **
More About the Role:
-Conducts real-time, pro-active monitoring of all compute and local area networking resources within the data centers (including Virtual Infrastructure, data center LAN, virtual servers, Storage solutions, databases) across multiple sites.
-Identify, analyze, responds, triages, and troubleshoot/resolve system alerts indicating issues with data center components.
-Conducting hands-on administration of virtual machines, hosts, and devices via vCenter, remote desktop protocols, and other virtualized management interfaces. Administration consists of, but is not limited to: assessing all virtual resources, consoling into virtual machines, creating/deleting virtual snapshots, fully triaging virtual server issues, and restarting virtual machines.
-Support diagnoses and troubleshooting of problems/issues with the virtualization environment including Microsoft Windows and Linux O/S systems.
-Provide systems diagnostics and availability monitoring and reporting/escalation services
- Perform incident capture, verification, diagnostics and escalation
-Within established procedures, responds to end user requests for technical support and assistance.
- Provides first response for all associated, technical engineering lanes within the data center
- Manages, record and tracks compute configuration changes as approved by Configuration Change Control Boards
-Create and maintain standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management, government customers, mission partners, ASPs, and agency executives.
- Interact with vendors to coordinate the maintenance and replacement of hardware that effects high and critical systems and environments
- Maintain extremely accurate, high level reporting of all issues
- Maintains current knowledge of relevant technology as assigned.
You'll Bring These Qualifications:
TS/SCI clearance
Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
2+ years of directly related experience in systems administration of preferably Windows and Linux OS systems.
Direct technical experience in Virtualization administration, preferably VMWare.5+ years of experience working in one or more of the following areas: Data center Operations, Network Ops Center Operations, Enterprise-level network monitoring and/or virtual infrastructure monitoring.
2+ year providing Operation and Sustainment support for the virtualization environment.
Must have current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec+ CE, SSCP) or higher.
High level understanding of data center components
Working familiarity of VMware ESX 6.0/6.5/6.7
Working familiarity of Windows Server 2008R2/2012R2/2016
Working familiarity of Unix/Linux
Strong understanding of enterprise networks including load balancers, routers, switches
Experience with enterprise-level monitoring suites/software preferably BMC TrueSight, SolarWinds
These Qualifications Would be Nice to Have:
Desired solid understanding of the ITIL framework
Ability to identify trends and drive key metrics
Ability to make correct data-driven judgments
Ability to work independently and manage multiple task and priorities for operational deliverables
Ability to analyze and troubleshoot using Window server logs, monitoring and network analysis tools
Remedy and/or ServiceNow Experience a plus
Technical written & verbal communication skills (technical writing)
Experience supporting Intelligence and/or DoD Community
*Shift Hours: Sundays - Wednesdays (5:30PM - 5:30AM)*
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$74,600-$156,700
