Job Summary:
Job Summary:
Recruits, interviews, selects, trains, supervises, counsels and disciplines VIP Premium Services Team to ensure maximum guest satisfaction.
Manage the VIP Club, be point of contact for vendors, entertainment, etc.
Organizes and conducts meetings and communicates pertinent information to staff.
Schedules and directs a department of 20-30 to assigned tasks and positions during an event.
Interacts positively with customers to maintain customer loyalty.
Moves throughout the Premium Seating locations and interacts with guests to provide information and respond to inquiries about products and services and obtain details about complaints.
Monthly meeting with Sales Team, Operations Manager and Concessions Manager.
Prior to the start of any event, review of box seat inventory and updating sold map.
Assist in set-up and organization and cleaning of box seating, VIP Club, VIP entrance, upgrade table and check-in locations.
Oversee VIP program operations during all events to ensure high customer service levels are maintained
Directing VIP hosts to greet box seat guests after arrival and following up throughout the evening.
Elevating the client experience
Assist VIP service team, as needed, with closing of open tabs at night end
Assist Security with challenging VIP clients and tables
Assist venue with clearing guests
Work collaboratively with other departments to maximize operational efficiency while delivering a once in a lifetime experience to all current and future client-based fans.
Help establish best practices and opportunity to grow this new position.
Accomplish additional tasks as assigned by management.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
