Now Brewing: associate manager, Siren Retail - Empire State Building Reserve Store
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.
Siren Retail brings the moments of customer connection to the next level by encouraging customers to interact with the Starbucks partners to deepen their understanding of the art behind sourcing, roasting and brewing rare coffees harvested around the globe. Our newest project in the Empire State Building continues to elevate what's possible within the four walls of a retail environment by offering multiple service models (quick serve, sit and stay, exploratory), space for private events, various food and beverage offerings throughout the space, craft cocktails all while creating a memorable experience for the customer.
As an associate manager, you'll contribute to Starbucks success by leading a team of store partners to create and maintain the Siren Retail Experience for our customers and partners and assisting the store manager(s) in executing store operations. The associate manager is responsible for managing business operations in assigned operational zones with direction from the store manager(s). The associate manager must also ensure customer satisfaction, operational excellence, and product quality through a team of partners. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership
Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks
Provides leadership and supervision to partners for all aspects of each shift worked
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team
Role models a passion for service, operational excellence, coffee curiosity, and innovation while leading and inspiring partners to deliver the Siren Retail Experience
Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager. Provides coaching and direction to the store team to achieve operational goals.
Acts as a coach to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively communicates development successes and opportunities to store manager(s)
Implements and communicates plans to store team in order to meet operational and organizational objectives
Constantly scans and assesses store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Communicates ideas to the store manager(s) for broader areas of improvement. Provides input to the store manager(s) regarding standards gaps and opportunities to achieve operational and team goals
Applies operational excellence tools (i.e. Associate Manager Approach and supporting tools) to identify and solve store and zone problems appropriately
Responds to immediate store and zone needs by utilizing appropriate resources.
Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools
Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action
Planning and Execution
Works with store manager(s) to help inform and develop strategic and operational plans for the store team, managing execution, and measuring results
Responsible for managing business operations in assigned operational zones.
Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling, to maximize partner development, and to deliver the optimal experience for both partners and customers
Utilizes existing tools to identify and prioritize communications with the store team. Communicates clearly, concisely, and accurately in order to ensure effective store operations across all of the zones
Communicates clearly, concisely, and accurately in order to ensure understanding
Communicates regularly with store leadership team (including peers, store managers, and specialist team) about operational and partner observations, challenges, concerns, insights, and suggestions
Communicates and behaves in a way that promotes a unified store management team
Supports store manager(s) in implementing company programs by working directly with shift team to execute action plans that meet operational and company objectives
Business Requirements
Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store
Communicates observations, actions, outcomes, and follow-up items to store manager(s), specialist(s), and associate manager peers on a regular basis
Develops and maintains positive relationships with associate manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns
Ensures partners adhere to operational compliance requirements
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs to recognize partners
Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
Maintains regular and consistent attendance and punctuality
Basic Qualifications
Progressively responsible customer service experience in retail, restaurant and/or hospitality environments
Experience directing the work of others
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Ability to read, understand, follow and enforce safety procedures
Ability to carry 35lb
21+ years of age
Education: High school/GED
Preferred Qualifications
Ability to manage store operations, including multiple situations in a fast-paced environment, independently
Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift
Effective interpersonal and communication skills
Organization, planning, and prioritization skills
Strong problem-solving skills
Ability to handle confidential and sensitive information
Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others
Additional languages beneficial
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.
