Audio Visual Support Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
CACI is seeking TS/SCI cleared, dynamic technical professionals to join our UDS program to support our NGA customer. As a team, we focus on the design, engineering, implementation, operations, sustainment and disposal of user facing and data center IT services for our customer. With a strong emphasis on continuous improvement and innovation of user facing and data center services that drives efficiencies and effectiveness. Be a part of something greater than yourself and make a lasting impact at CACI.
What You'll Get to Do:
CACI is hiring a Conference Center Audio Visual Support Technician to provide support to the NGA conference center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.
More About the Role:
Serve as an NGA Conference Center Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
Facilitate meetings and engage regularly with customers to:
coordinate and plan emerging customer requirements for conference center events
address IT related questions or concerns
provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
Provide live event support
Video Conference Scheduling
Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
Creating & managing user accounts
Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
Escalate IT issues to Tier 3 when needed
Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
Identify and execute process improvements and other enhancements that improve operational efficiency.
You'll Bring These Qualifications:
TS/SCI Clearance w/ ability to obtain CI Poly
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 2+ years of prior relevant experience.
Knowledge in one or more of the following areas:
Workstations (thin and thick clients)
Monitors
KVMs
Print, Fax and Scan Support Services
Audio Visual Services
Voice and VTC Support Services
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Domain Name Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
What We Can Offer You:
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$47,100-$96,500
