Overview
The Representative, Customer Service - On Site provides customer service on-site at customer locations. This position provides on-site service in responding to customer inquiries and requests for assistance. They may also coordinate on-site Office Depot events, such as product shows and web-instructional training, receiving and stocking shipments of ordered products in designated supply areas, providing desktop delivery of customer orders, and performing inventory of supply area product on hand.
This position provides on-site customer service and assistance at customer locations. This position will also operate with minimal supervision at these on-site locations, representing Office Depot products and services. Ongoing attention to customer needs directly impacts sales from that customer, along with supporting a positive relationship and positive Office Depot image with the customer and its employees.
Primary Responsibilities:
Provide on-site customer service at customer locations, functioning as the primary representative for Office Depot products and services.
Interact daily with all levels of customer employees, with continual attention to customer service.
Receive shipments of ordered products, validate and stock designated supply areas at that location. Coordinate with the appropriate Sales Representative, CFC and Customer Service Centers to research and resolve order discrepancies
Coordinate on-site customer events, including product shows and web-based product training to promote and increase customer awareness of Office Depot products and services.
Provide desktop delivery of customer orders, responding to customer inquiries and providing assistance as needed to ensure a positive customer experience with Office Depot.
Perform inventory count of designated supply areas at the customer location, notifying appropriate parties when there are discrepancies or low product count.
Demonstrate a commitment to Office Depot core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
Education and Experience:
High School Diploma or equivalent education preferred
1+ year experience in related field
Expert level knowledge of products and product order systems
Must possess a desire to continually develop personal selling skills and product knowledge
Positive and engaging
Action oriented
Demonstrate passion for the brand, products, services and solutions offered to our customers
About The ODP Corporation
The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 78288
