Title: MICRO MARKET ASSOCIATE Location: United States-Tennessee-Memphis Job Number: 240003F7 Job Summary Performs various duties within the Micro Market and vending machines, including but not limited to functionality and operation of machines, availability of products, money changing machines and payment kiosk, and ensuring maintenance upkeep of machines as required. Sells general merchandise to customers exercising professional selling techniques, provides service which anticipates and exceeds customer expectations. Operates a motor vehicle throughout the geographical area and on public roads in connection with performance of job duties. Duties and Responsibilities - Maintains Exchange owned machines and Micro markets daily. Inspects, replenishes products to include, but not limited to an assortment of various products such as sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent, etc. Ensures dates regarding product shelf-life for perishable items are adhered to, (e.g. documents the removal of expired food per the expiration dates of all food items, sanitizes areas, etc.) and that foods are not spoiled; removes aged foods or other merchandise from machines and or micro market. - Greets, and engages customers in conversation for purposes of providing sales related assistance and opinion regarding available or sought after. Assists customers in the selection of merchandise, and suggests additional items to complement the customer's selections. - Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with supervisor regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of sales goals, etc. - Sets up and maintains prices and all Exchange branded visual programs in micro markets and where applicable, machines on items being sold; maintains a current price list for products/merchandise sold in the micro market. - Ensures the micro market is maintained in clean and orderly manner; sweeps, mops floors, cleans counter-tops, wipes down coolers and empties trash cans. - Responsible for assisting with resetting merchandise in the micro market at least annually to ensure all merchandise standards are adhered to, such as product adjacencies, branding, and placement. - Responsible for laptop/tablet, scanner, handheld and/or other electronic devices needed to perform the inventory, receiving and ordering within the micro market. - Assists in relocating and installing new machines at locations; cleans interior and exterior using appropriate cleaning solutions. Makes settings and adjustments on food dispensing, liquid dispensing and coin changer units. - Collects money from vending machines, micro market kiosks, or other miscellaneous machines at locations according to established schedule. As required, accompanies vending contractors, verifying cash taken from vendor owned machines. Ensures all information recorded during machine servicing is collected via computerized hand held devices, and manually records counts of products, and prepares Vending Machines Cash Collection Slip (SS/411) by date, type of machine, name of attendant and cash meter readings for micro market locations not fully automated. Clears coin jams and makes refunds at designated locations as required. - Responsible for inventory control, to include micro markets, trucks, routes, etc. in both the vending and micro market systems. - Collects turn-in money bags daily from Cash Handling Clerks; counts and verifies cash receipt, prepares Daily Cash Receipt (SS/120) and arranges for deposit in accordance with established procedures. Receives bills from Cash Handling Clerk and purchases coins from Cashier's Cage Navy Exchange. - Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting other vending team members to the maximum extent possible. - Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points. Communicates product-related information to customers knowledgeably and legibly. - Operates motor vehicle throughout the geographical area in connection with duties performed. Loads and unloads merchandise by hand or dolly; insures that merchandise is protected from damage or bad weather. Prepares and maintains Daily Trip Report of all trips made. - Adheres to and/or coordinates preventive maintenance schedule (i.e. oil change, tune up, brakes, etc.) with designated NEX personnel accordingly. Ensures to maintain proper level of fuel during the operation of the vehicle, and retains all receipt regarding refueling and/or maintenance. Ensures interior of the vehicle is clean and free of all debris, and returned to designated parking area at end of work day. Performs other related duties assigned. PHYSICAL EFFORT: Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. occasionally handles heavier items with assistance or with material handling equipment. Regular walking, bending, and reaching are required. WORKING CONDITIONS: Work is performed both inside and outside. Incumbent is occasionally exposed to bad weather conditions while loading and unloading vehicle. Drives in all types of bad weather and is subject to cuts or bruises. JOB REQUIREMENTS: 1. Must possess a valid state driver's license or a valid commercial driver's license (CDL). 2. Must possess the knowledge and skills necessary to operate a motor vehicle safely. 3. Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.). 4. Pass the GSA defensive driving course. PHYSICAL EFFORT: Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. occasionally handles heavier items with assistance or with material handling equipment. Regular walking, bending, and reaching are required. WORKING CONDITIONS: Work is performed both inside and outside. Incumbent is occasionally exposed to bad weather conditions while loading and unloading vehicle. Drives in all types of bad weather and is subject to cuts or bruises. JOB REQUIREMENTS: 1. Must possess a valid state driver's license or a valid commercial driver's license (CDL). 2. Must possess the knowledge and skills necessary to operate a motor vehicle safely. 3. Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.). 4. Pass the GSA defensive driving course. Qualifications: QUALIFICATIONS - GENERAL EXPERIENCE: One year progressive responsible clerical, office or retail sales work of any kind in which the applicant has demonstrated the ability to interact with customers. OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE: Half-year of academic study above the high school level may be substituted for each 6 months of general experience requirement. AND SPECIALIZED EXPERIENCE: One year of progressively responsible experience that provides the applicant with knowledge and skills in the fundamentals of retail to include (retail sales, services, vending, store operations, and warehouse etc.) Physical Requirements: Frequently stands, walks, and lifts moderately heavy objects weighing up to 40 lbs. Requirements: - Must possess a valid state driver's license. - Must possess the knowledge and skills necessary to operate a motor vehicle safely. - Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.). - Must Pass the GSA defensive driving course.
