Job Summary:
Who are we?
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Artist Nation and Live Nation Media & Sponsorship. Ticketmaster is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Artist Nation is the world's top artist management company, representing over 250 artists. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Team:
The Cyber Defense and Incident Response team operates within the Corporate Information Security and Privacy Organization and are a critical function within Live Nation Entertainment. We specialize in detecting and responding to adverse events within our global network and provide snap response times to mitigate the impact of potential threats.
The Role:
As a member of the Cyber Defense and Incident Response team, you will help engineer information workflows and improve incident response processes and procedures. You will help coordinate incident response and containment activities as well as monitor and track actions to completion and provide liaison support between the internal team and senior leadership.
You will work with a team that shares a common goal - continuously seeking ways to enhance current detection and response capabilities and assist with the development of new IR documentation and execution of the IR program strategic roadmap.
We are growing our team to provide incident detection and response capabilities for Live Nation Entertainment, this is an exciting time to join!
WHAT THIS ROLE WILL DO
Design, test and improve information and workflow processes for the Cyber Defense and Incident Response team
Maintain and update the incident response program as needed and ensures it meets industry regulations and aligns with relevant privacy laws
Drive integration with cross-functional teams and business partners to ensure consistency and alignment
Leads meetings with business partners to understand and define requirements
Engages and manages executive-level partner and stakeholder relationships to identify desired deliverables as needed
Champion the development of process documentation to ensure consistent and scalable response operations, and ensure continuous improvement to the company's incident response plan based on what we learn from each incident and exercise
Develop, manage and deliver team metrics and objectives to senior leadership as required
Deliver team and executive-level briefings through various forms of communication to ensure timely reports and updates to leadership during and after an event
Develop, coordinate and deliver post-incident briefings, analysis, and reporting as required to include lessons learned, after-action reports and track remediation plans to closure
WHAT THIS PERSON WILL BRING
Expert experience leading technical projects with a high degree of success
Ability to think critically and evaluate current processes with an understanding of how they integrate with cross-functional teams and business partners
Utilize industry frameworks to identify and enhance inefficient processes and drill into root cause analysis to affect change at the core
Experience designing and implementing processes and tools to improve incident handling and resolution
Exceptional communication ability, in writing and verbally; succinctly document technical details
Ability to develop and implement incident response planning, orchestration and communication
General knowledge of IT environments, including but not limited to scope reduction, network devices, technical implementation, and asset management
Knowledgeable in business industry standard security incident response process, procedures, and lifecycle
Manage relationships with business partners, management, vendors, and external parties
Deep understanding of security threats, vulnerabilities, and incident response
Strong organizational, multi-tasking, and time-management skills
Strong negotiation, influence, mediation & conflict management skills
Travel is at a minimum, but some domestic and international travel is required
5+ years of demonstrated experience developing and creating technical documentation
2+ years of demonstrated experience in developing strategic incident response initiatives with an emphasis in process optimization
Experience interfacing with executive-level leadership
Experience influencing and negotiating with external vendors
Industry credentials related to cyber security or business process management required
Familiarity with security standards NIST Cyber Security Framework, NIST SP800-61 R2 and ISO/IEC 27035
Must be willing to work non-traditional hours which may occur over weekends and holidays in support of incidents as needed
Must be able to pass a criminal background check and a U.S. government security clearance if requested
Strong sense of moral character, high-ethical standards and accountability
Have a global mind-set for working with different cultures and backgrounds
Highly investigative mindset with the ability to detect patterns across seemingly unrelated events
Highly meticulous with exceptional attention to detail
Analytical and strategic mindset to overcome obstacles and solve complex problems
Strong organizational skills with the ability to complete tasks assigned in a timely manner
Self-driven, self-disciplined to perform tasks and complete projects with little to no supervision with a high sense of duty
Excellent English written and verbal communication skills, additional languages is a plus
Exceptional ability to remain calm under stress
Excellent customer service skills
Flexible and responsive to changing situations
Ability to work independently and as part of a team
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
WEALTH: 401(k) program with company match, Stock Program
FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
Live Nation's policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
