Job Description:
Introduction
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team or Function Overview
The goal of the Residential Contractor and Consumer Services Department is to provide best in class customer service to both contractor and consumer customers. The Residential Warranty Data Enablement Manager position is a critical member of our Residential Warranty Claims team.
Summary
Reporting to the Senior Director of Residential Contractor & Consumer Services, the Warranty Data Enablement Manager will work closely with department leadership and cross functional Residential business partners to design and deploy new systems, with a focus on Tavant Warranty on Demand, to support and streamline the day to day operations of the department in order to maximize efficiency.
The Warranty Data Enablement Manager will also be responsible to lead change management efforts and to develop training content to assist other team members and system users to adapt ways of working. The Warranty Data Enablement Manager will liaise with IT on new warranty software development projects and will lead the team to develop best practices in connection with both reporting and KPI measurement associated with newly implemented systems. This role requires a strategic mindset and strong leadership skills.
Essential Duties Specific responsibilities include, but are not limited to:
Work with Residential Contractor and Consumer Services Department leadership to gather business requirements, cultivate use cases, and complete business process review and improvement, detailed impact and gap analysis and translate into business solution design of Tavant.
Work with the business to analyze current and to-be business processes and Tavant system challenges and turn them into actionable system changes. Interacts directly with business users and conveys technical concepts/solutions in an easy to understand way.
Serves as a mentor/developmental advisor and training resource to less experienced
staff, providing an example with regard to quality of work.
Partner closely with department management to set Residential warranty priorities and meet operational objectives.
Analyze service levels and key performance indicators and make recommendations about how to improve department performance.
Provide guidance and recommendations to the department in connection with any complex Tavant system-related operational issues.
Lead extra Residential warranty and/or contractor projects as assigned.
Become the subject matter expert of the primary systems used by the Residential Contractor and Consumer Services Department, including Tavant, and serve as liaison between department and IT team on both new development and continuous improvement initiatives.
Lead change management efforts department-wide as it pertains to the implementation of new warranty systems.
Under This Roof, We Require
Required Bachelor's Degree
5+ Years of Hands-on experience as a business analyst
Proficient in Google Business Suites or Microsoft Business Suite
Under This Roof, We Also Value
Ability to identify trends, and report accordingly
Ability to work independently with minimal supervision.
Problem solving and creative thinking are a critical component of this role.
Strong written and verbal communication skills with a focus on clarity and simplicity
Advanced listening skills with an ability to fully understand the complexity of a problem and the ability to offer good solutions by providing a high level of customer satisfaction.
Excellent interpersonal skills
Strong attention to detail
Ability to multitask
Ability to handle multiple projects simultaneously
Ability to work as a team player
How We Protect What Matters Most
We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
Our Family-Building benefits support the many different journeys to fertility and parenthood.
Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence.
Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
Consideration will be given based on geography, candidate experience, and qualifications.
Annual Salary Range: 135,000-172,500
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
Privacy Policy (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) CA Privacy Applicant Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/applicant-privacy-notice)
With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.
Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital's roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.
GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.
