Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Primary Objective
Performs a variety of customer service duties as well as leads Customer Service Representatives.
Major Function and Scope
Leads Customer Service Representatives in the performance of their duties. Trains, coaches, and provides guidance to Customer Service Representatives.
Experienced in analyzing and interpreting data to provide customer solutions.
Serves as a customer service resource for other associates.
May execute duties, including, but not limited to that of the Customer Service Relationship Applications in the management
of customer orders from plants, distributions centers, office tasks & administration.
Maintains positive business relationships, internally and externally, to promote company goals.
Provides backup support for various duties as needed.
Completes all aspects of Order Management.
Performs other related duties as required.
Experience and Knowledge Required
HS diploma or equivalent experience. Experienced in various computer systems, including but not limited to SAP, Salesforce, Excel, and
Customer Relationship Applications or Databases in the management of customer orders.
5+ years of customer service or account management experience. Focus on customer account management required.
Prior manufacturing or flooring industry knowledge preferred.
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly required to sit, use hands to type or answer phones.
The associate may climb or balance, walk, stand, and reach with hands and arms. Reasonable accommodations may
be made to enable individuals with disabilities to perform essential functions.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
ReqID : 54956
Business Unit : Dal-Tile
Department : Distribution and Logistics (DISTLOG)
Job Type : Professional Opportunities
